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Frequently Asked Questions |
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Use our questions and answer section to discover more about our services:
Can I take my dog with me?
Do I need a passport to travel?
What is the luggage allowance?
What can I take as hand luggage?
Can I take excess luggage with me?
What time do I need to check in?
What is the airport postcode for my sat nav?
Do you provide inflight meals or refreshments onboard?
Are there toilet facilities onboard?
How do I get to the airport or ferry port?
Can I make changes to my booking?
Can my child travel unaccompanied?
I need extra help, what should I do?
Do I need travel insurance?
How long is my flight / boat crossing?
What happens if my flight is delayed or cancelled?
Can I take my dog with me?
Yes you can. Your can choose to travel either by ship from Penzance or by air from Land's End Airport. Service dogs are eligible for travel from all our departure points. For full details see our dedicated section: Travelling with your dog.
Do I need a passport to travel?
From the 1st March 2008 we are requesting identification for Skybus travel, although this is not limited to photographic items, for example it could also be a valid credit or debit card. For a full list of accepted identification see our terms and conditions.
Scillonian III passengers currently do not need identification.
What is the luggage allowance?
Luggage allowance is difference for Skybus and Scillonian III. In general terms Skybus allow a maximum baggage weight of 15 kilos per person, and Scillonian III 25 kilos per person. On both services the maximum weight per single item is 20 kilos. For full details of all allowances see our section on: Luggage restrictions.
What can I take as hand luggage?
Hand luggage is allowed on all our services.
For Scillonian III, although hand luggage is not restricted, it is suggested that large items are loaded into the containers for your own safety.
Skybus hand luggage is
restricted to one piece per person consisting of items such as a handbag, camera, coat or similar small objects.
For full details of all allowances see our section on: Luggage restrictions.
Can I take excess luggage with me?
Skybus: Excess baggage is accepted on a space available basis only and is subject to a charge of £3.00 (5 Euro) per kilo. Excess luggage unable to be carried on your scheduled aircraft will be offloaded and will follow to your destination airport, where space allows, on the next available flight. Please note: excess baggage accepted on your outward journey will not be automatically accepted on your return journey
Scillonian III: Excess luggage can be accommodated on your booked journey, although it is recommended that this is booked. Further freight items, such as bicycles, camping equipment, canoes, sailing boats, etc can also be carried. For freight bookings and enquires please contact our Travel Centre on: 0845 710 5555.
For full details of all allowances see our section on: Luggage restrictions.
What time do I need to check in?
Check in at all our departure points is recommended 1 hour before scheduled take off or sailing time. All Skybus airports close check-in strictly 30mins prior to departure time. Scillonian III check in closes 15 minutes before departure. For further details see our dedicated section: Check-in and Boarding.
What is the airport postcode for my sat nav?
Postcodes for each airport and quay are provided in our 'How to get to...' section. See the following relevant information: Southampton, Bristol, Exeter, Newquay, Land's End, Penzance.
Do you provide inflight meals or refreshments onboard?
Skybus: As our aircraft are so small: 8 or 17 seater, and the flight times are short, there is currently no refreshment service onboard.
Scillonian III:
A range of alcoholic, soft drinks, and hot drinks are available from the onboard bar and a seperate buffet area provides snacks, soft drinks and hot drinks throughout your journey.
See our relevant section for full details of all available onboard facilities
Are there toilet facilities onboard?
Skybus: We are sorry but there are no toliet facilites on our aircraft.
Scillonian III: There are toilets and baby changing facility onboard, as well as a specific bathroom equiped for the less able.
How do I get to the airport or ferry port?
See the following relevant information for full details and available options: Southampton, Bristol, Exeter, Newquay, Land's End, Penzance.
Can I make changes to my booking?
Yes, in most cases this is a simple process. There are certain restrictions to some tickets which indicate no changes (e.g. Saver Fares) but you can always upgrade these options to 'fully flexible' which will allow alterations. Although please note that 48 hours notice must be given for all ticket cancellations or alterations. Cancellations made within 48 hours of departure time will not be refunded.
Can my child travel unaccompanied?
Scillonian III: Isles of Scilly Travel regret that we cannot accept unaccompanied children under the age of 16 for travel onboard Scillonian III.
Skybus: Does not accept unaccompanied minors under the age of 8 for travel. Children under 8 years of age cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor. Children from 8 to 11 years are accepted for travel but must carry a young flyer declaration form completed by a parent or guardian. This form is supplied by Skybus and can be obtained by contacting the Isles of Scilly Travel Centre: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk
I need extra help, what should I do?
For any extra assistance you require, Isles of Scilly Travel will do their upmost to help where possible. Please contact our Travel Centre if you have any queries or requirements: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk
For further online information see our section on: Assisted travel.
Do I need travel insurance?
Comprehensive travel insurance is strongly recommended to cover all eventualities when travelling to and from the Islands. please check that your chosen insurance covers domestic UK travel. For Isles of Scilly Travel insurance see our
available options.
How long is my flight / boat crossing?
Skybus flight duration times are as follows: Southampton 90 minutes, Bristol 70 minutes, Exeter 60 minutes, Newquay
30 minutes, Land's End 15 minutes.
Scillonian III sailing duration is 2 hours 40 minutes.
What happens if my flight is delayed or cancelled?
Various options will be available depending on the circumstances on the day. Every effort will be made to ensure you are able to reach your booked destination on your chosen day of travel. In the unlikely event of this not being possible you may be offered a flight on an alternative day or a refund. It is always recommended that passengers have comprehensive travel insurance to cover any eventuality.
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