Travelling on Island Helicopters

Boarding & Check-In

Check-in closes 30 minutes before the scheduled departure time of your helicopter flight. After this time, you may have to book a new ticket at your own cost. We can’t offer refunds or credit vouchers if you miss the cut- off time. We suggest you check-in at least 1 hour before your flight. Please also be sure to allow plenty of time to reach the airport, especially in school holidays.

Airport Security & Travel ID

We need to see a valid proof of ID before boarding. All passengers must show photographic ID, however children under the age of 16 do not need ID provided they are travelling with and adult.

Luggage Allowances

Passengers travelling on Island Helicopters has a hold allowance of 2 bags with a combined total of 15kg. If your using a joint allowance, please make sure no single piece of luggage weighs in more than 20kg. Please Note: Day trip passengers do not include a hold baggage allowance. Passengers can take 1 small hand bag into the cabin. Cabin bag to measure no more than 30cm x 15cm x 15cm

Delays & Cancellations

Despite our best intentions, it is sometimes necessary to delay or cancel journeys to ensure our passengers safety. If we have to delay or cancel a flight, we will try to get to your destination on the same day. If, for any reason this isn’t possible, we will give you as many options as we can. This might include a refund, another method of travel or a flight on a different day.

Dangerous Goods

To ensure the safety of our helicopter and passengers, some items cannot be taken either in checked-in luggage or with you in the cabin. These include: Acids, bleach, compressed gas, incapacitating sprays, lighters, matches and poisons. If you are found carrying any of these items, you and your bags will be off-loaded from the flight.

Pets

Dogs cannot travel on Island Helicopters. For dog friendly travel please book Skybus or Scillonian III to the Isles of Scilly. Guide dogs /Assistance dogs/ Emotional support dogs are allowed on Island Helicopters.

Travel Insurance

Like any offshore destination, travel to the Isles of Scilly can occasionally be delayed by bad weather and other eventualities. It therefore makes sense to insure your trip. We provide two tailor-made policies for travel to Scilly. Visit https://www.islesofscilly-travel.co.uk/plan-your-trip/travel-insurance/ for details.

Car Parking for Island Helicopters Passengers

Drop Off / Pick up: Free for up to 1hr Pre-booked parking: £6.50 per day Standard Rate: £7.50 per day . Please Note: Car parking charges are subject to change. vehicles and their contents are parked at the owner’s risk and no liability is accepted for any loss or damage to the vehicle or contents or persons, however caused. Parking at Land’s End is a great, convenient way to start your holiday For more information on car parking charges visit https://www.islesofscilly-travel.co.uk/plan-your-trip/parking/

Group Bookings

For group bookings on Island Helicopters please call our travel representatives on 01736 334220

Accessibility Services

The design of the helicopter means that passengers must be able to board themselves – there is no wheelchair access and it is not possible to lift passengers onto the aircraft. On-board space to move around is limited, the seats cannot be adjusted, and leg room is fixed. If you need help with personal assistance or are unable to carry out safety requirements unaided, such as using a seatbelt or reaching an emergency exit, call us in advance on 01736 334220 to discuss your requirements, so we’re ready when you arrive.

Terms and Conditions

You can read and download our terms and conditions by visiting https://www.islesofscilly-travel.co.uk/plan-your-trip/terms-and-conditions-and-faqs/

Bus Services

Our bus transfer service can take you quickly and efficiently between Penzance Railway Station and Land’s End Airport. Simply book it alongside your flight, online or by calling our travel centre on 01736 334220. The transfer takes around 20 minutes and is timed to coincide perfectly with your flight. When you arrive back at Land’s End, our bus will aim to meet you within 20 minutes. Please check our website for pick up times. Bus transfers are £6.00 per person, per journey and must be booked in advance.

Children Travelling alone

Children under 10 years old are not permitted to travel on their own and must be accompanied by an adult. Bookings for unaccompanied children (aged 11 – 15) must be made through the travel centre and cannot be booked online. If you require further information please call our travel centre on 01736 334220.

Travelling with Children

For bookings with children aged 4 years and under please call our travel centre on 01736 334220. It is recommended that babies do not fly within the first 7 days after birth unless they carry a fitness to fly certificate from the doctor or midwife.

Expectant Mothers

Travel from week 28 up to and including week 36 We ask that you provide a doctor’s certificate confirming that you are fit to travel, the stage of pregnancy, and your due date. From 37 weeks up to and including your estimated delivery date We’ll ask you to stick to our shortest flight, between St, Mary’s and Land’s End airports. You’ll also need a doctor’s note, issued within the previous 7 days of the travel date confirming fitness to travel. Travel beyond your estimated delivery date Beyond your delivery date you will only be allowed on flights between Land’s End and St. Mary’s. You must be accompanied by an adult escort (partner, friend, family member, medical professional) and have a letter issued by the doctor or midwife within the previous 24 hours confirming fitness to travel, a copy of which will be required at check-in.

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Twitter

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For the latest travel updates follow @IOSTravelUpdate

Telephone and email

Please call us on +44(0) 1736 334220
or email sales@islesofscilly-travel.co.uk.

© Isles of Scilly Travel 2017. All rights reserved. ATOL Exempt.
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