Terms and conditions

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• Student must apply and register for student discount every 12 months
• Scillonian III student discount rates will run in line with the Scillonian III operational season – March through to November in conjunction with the school year only.
• Gry Maritha student discount rates will run year-round in conjunction with the school year only.
• ID checks will be carried out, and students will need to provide Student ID if requested.
• Student will need to be a member of Travel Club.
• Upon registering students will need to evidence proof of study, i.e. student ID badge, or letter from college
• Student discount will be available to all students who meets the criteria wishing to travel back and forth to the Isles of Scilly.
• Discount applies to new bookings

Download the PDF file.

Download the PDF file.

Download the PDF file.

The Isles of Scilly Steamship Company has adopted a Zero Tolerance Policy regarding aggressive or abusive behaviour towards its employees.

Aggressive or abusive behaviour includes:

• Personal verbal abuse.
• Derogatory remarks and rudeness.
• Inflammatory statements.
• Remarks of a racial or discriminatory nature.
• Unsubstantiated allegations.
• Passengers are required to be patient and polite with our employees and to follow all procedures and instructions provided.

Any breaches of this policy may result in travel being denied, suspension from the Travel Club and the incident being reported to the police.

1. Who we are

Isles of Scilly Steamship Group (ISSG) uses body-worn video (BWV) in certain circumstances to help protect the health, safety and security of our employees, customers and other persons.

For the purposes of UK data protection legislation, ISSG is the data controller for personal information recorded through its BWV systems.

2. Why we use body-worn video

ISSG uses BWV where there is a genuine and proportionate need to protect employees or other persons or to obtain evidence relating to an incident.

BWV may be used in circumstances including:

• verbal abuse directed towards an ISSG employee;
• threats or threatening behaviour;
• intimidation or aggressive behaviour;
• racial or other discriminatory abuse;
• Sexually abusive comments;
• other abusive or offensive verbal behaviour;
• violence or threatened violence;
• incidents where an employee or another person reasonably believes that recording is necessary for their safety; and
• other incidents where recording is necessary to protect individuals or obtain evidence.

ISSG uses The Partner MK4 body-worn video camera to record video and audio when an authorised employee activates the device.

The camera is configured to provide a two-minute pre-recording period and a one-minute post-recording period.

The pre-recording function means that, when the camera is activated, the recording may include up to two minutes of video and audio immediately preceding activation. This is necessary because incidents involving threats, abuse or aggression may develop very quickly, and an employee may not be able to activate the camera at the precise moment the incident begins.

The one-minute post-recording function allows the camera to continue recording for a short period after the employee stops active recording, helping to ensure that the conclusion of an incident is captured.

These functions are subject to the same purpose limitation, retention and access controls as the main recording.

3. Why audio is recorded

ISSG BWV equipment records both video and audio.

Audio is necessary for the particular circumstances in which ISSG uses BWV because some incidents involve verbal conduct that cannot adequately be evidenced by video alone.

This includes verbal threats, verbal abuse, racial or discriminatory slurs, sexually abusive comments and other threatening or abusive spoken conduct directed towards ISSG employees or other persons.

Audio recording is used only when the circumstances justify activation of BWV. It is not used for continuous or routine monitoring.

Individuals will be informed that BWV is being used whenever this can reasonably be done without increasing the risk to an employee or another person.

4. Our lawful basis

ISSG’s primary lawful basis for processing personal data through BWV is normally Article 6(1)(f) UK GDPR – legitimate interests.

Our legitimate interests include:

• protecting employees, customers and other persons from harm;
• preventing and responding to violence, threats, abuse and harassment;
• maintaining a safe working and operating environment;
• investigating incidents and complaints; and
• obtaining reliable evidence where an incident occurs.

ISSG will only use BWV where the processing is necessary and proportionate to these interests.

Where BWV captures special category personal data or personal data relating to criminal offences, ISSG will apply the additional requirements of UK data protection legislation where applicable.

5. When recording takes place

BWV is not continuously recorded.

An authorised employee will normally activate the camera when circumstances arise that justify recording and will stop recording as soon as it is reasonably safe and appropriate to do so.

Where practicable, the employee will inform the person that recording is taking place.

Where there is an immediate risk to safety, it may not be reasonably practicable to provide advance verbal notification. In such circumstances, the employee may activate the camera without prior notification and provide an explanation when it is safe and practicable to do so.

The BWV device will display an appropriate visual indication when recording is taking place where the device supports this functionality.

6. What information we collect

Depending on the circumstances, BWV may capture:

• images of individuals;
• voices and spoken conversations;
• behaviour and actions;
• location and time information;
• information about an incident;
• information relating to employees, customers, visitors and members of the public who are incidentally captured; and
• other personal information contained within the recorded image or audio.

Recordings may incidentally capture information relating to other people who are not directly involved in the incident.

7. How we use recordings

BWV recordings may be used for:

• protecting employees and other persons;
• investigating incidents;
• investigating complaints;
• establishing what occurred during an incident;
• supporting disciplinary or employment processes where appropriate and lawful;
• supporting legal proceedings or potential legal claims;
• providing evidence to the police or another competent authority where there is a lawful basis to do so; and
• responding to lawful requests for personal information.

BWV will not be used for general employee performance monitoring or unrelated purposes.

8. Who can access recordings

Access to BWV recordings is restricted to specifically authorised ISSG personnel whose duties require access.

Recordings will only be accessed for a legitimate business, safety, legal, regulatory or data-protection purpose.

ISSG will maintain appropriate technical and organisational security measures to protect recordings against unauthorised access, alteration, disclosure, loss or destruction.

9. Sharing recordings

ISSG does not routinely share BWV recordings with third parties.

Where appropriate and lawful, recordings may be disclosed to:

• the police or other law-enforcement authorities;
• courts, tribunals or other competent authorities;
• legal or professional advisers;
• insurers or other parties involved in a legitimate claim or investigation; or
• an individual exercising their data-protection rights, subject to the rights and freedoms of other individuals appearing in the recording.

Where footage contains information about other individuals, ISSG will consider their rights before providing a copy and may need to redact or otherwise protect third-party information.

10. How long we keep recordings

BWV recordings will normally be retained for a maximum of 31 days and then securely deleted or overwritten.

A recording may be retained for longer where there is a specific and documented reason, such as:

• an ongoing investigation;
• legal proceedings or a potential legal claim;
• a subject access request;
• a legal or regulatory requirement; or
• a specific request from law enforcement relating to an investigation.

Where a recording is retained beyond 31 days, it will be subject to restricted access and will be deleted when the reason for continued retention no longer applies.

11. Your data-protection rights

Depending on the circumstances, you may have rights under UK data-protection legislation, including:

• the right to be informed about how your personal data is used;
• the right to request access to your personal data;
• the right to request correction of inaccurate personal data;
• the right to request erasure in certain circumstances;
• the right to request restriction of processing in certain circumstances; and
• the right to object to processing based on legitimate interests.

These rights are subject to certain legal conditions and exemptions.

If you request a copy of BWV footage, ISSG may need to verify your identity and consider the rights and freedoms of other people appearing in the recording. The footage may therefore need to be redacted or otherwise edited before it can be disclosed.

12. How to make a request

Requests concerning BWV recordings or your personal information should be made using the contact details below:

Data Protection Contact: Chief Financial Officer, Steamship House, Quay Street, Penzance, Cornwall TR18 4BZ.

13. Complaints

If you have concerns about how ISSG has used your personal information, you should contact ISSG in the first instance using the details above.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO).