SUMMARY OF CONDITIONS OF CARRIAGE FOR SEA AND AIR PASSENGERS

Ticket Cancellations and Alterations

48 hours notice must be given for all cancellations or alterations. Bookings that are cancelled before this time are subject to a cancellation fee of 15%. Cancellations made within 48 hours of departure time will not be refunded. Saver fare tickets cannot be altered and no refunds are available.



TRAVEL BY SEA - SCILLONIAN III


Boarding Times and Check-in

Passengers may usually board 60 minutes prior to the scheduled sailing time, but should be on board at least 30 minutes before the ship’s departure time. Please also be aware that check-in closes 15 minutes prior to departure. Sailings cannot be held for late passengers, nor can places be guaranteed on a subsequent journey.


Luggage

Checked Luggage
Two pieces of personal luggage, up to a maximum combined weight of 25 kilos per passenger, are included in the ticket price.  All passenger luggage is loaded by hand into containers for the voyage, so please do not use excessively large or difficult to handle cases or bags. No single piece of luggage should exceed 20 kilos.
There is NO luggage allowance for Day Trip passengers.

All luggage must be clearly labelled with name, bookng reference and the ISLAND to which you are travelling, or your mainland address on the return journey. On your outward journey to the Isles of Scilly all clearly labelled St. Mary's luggage will be automatically delivered to your holiday accommodation for a small charge by local haulage firms: Island Carriers (01720 422662) or Richard Hand Haulage (01720 423007).
If you prefer to collect your luggage in person at St. Mary's Quay, please indicate this on your luggage labels, or refrain from indicating your island accommodation.
If staying on an off-island it is important to ensure that luggage destined for St. Martin’s, Bryher, Tresco or St. Agnes is correctly labelled as it will be automatically loaded onto the appropriate onward launch on arrival at St. Mary's Quay. Off-island labels are available at Penzance Quay.

Hand Luggage
Hard case and/or oversize items should not be carried as hand luggage and must be loaded into the luggage containers.

Please note: Any luggage items may be subject to security checks.
If you are in doubt regarding any item you may wish to carry, please contact the Isles of Scilly Travel Centre on: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk


Freight

The following items are all classed as FREIGHT and must be booked and paid in advance: Windsurfers, Camping Equipment, Bicycles, Boats, Diving Equipment, Motorized Wheelchairs and Trailers (under 2m only for St. Agnes and St. Martins). Charges and luggage are for transport by the Steamship Group to St. Mary's quay only.
Camping Gas and other fuel must also be treated as freight and carried separately.  These items should be declared when checking in luggage.
Please ask our Travel Centre for advice about freight well in advance: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk


Passengers with Special Needs or Reduced Mobility

Scillonian III crew will always try to accommodate passengers with special needs; however, due to the ships design and safety restrictions we may not be able to cater for all requirements.
On-board Scillonian III there is a Dolphin Stairlift on the main stairway between the Bridge Deck and Upper Deck, suitable to carry passengers up to 150kg. This is a 'person lift' and does not take a wheelchair. Passengers will need to be able to transfer from their chair onto the stairlift unaided, or with assistance from their own helper (Scillonian crew are not permitted to lift passengers).
Access to the ship is provided by a gangway and is not suitable for motorized buggies, and these are loaded as freight.  Passengers who use motorized buggies can transfer to a standard wheelchair which we have available, this must be pre-arranged.
Please contact us by telephone if you have any extra requirements or queries: 0845 710 5555.

Unaccompanied Minors

Isles of Scilly Travel regret that we cannot accept unaccompanied children under the age of 16 for travel onboard Scillonian III. 
Children between the ages of 8 and 16 can be accommodated for travel on our Skybus services. Click here for more details.


Delay and Damages

Sailings are subject to weather and other circumstances, and the company is not responsible for loss or damage resulting from delayed, altered or cancelled sailings. Passengers are strongly advised to ensure they have comprehensive insurance.  
All vehicles, goods and luggage are carried solely at the owner's risk and subject to company conditions of carriage.
Bikes, camping equipment, diving equipment, boats, canoes, wind surfers, surf boards and trailers are carried as freight. If they are not received by us ready protected for carriage by sea as freight, they may be susceptible to cosmetic damage. Insurance on these items should be taken out to cover any such damage.


Dogs

Dogs must remain on the lead at all times and are not permitted in the ‘Buffet’ area or ‘Lower Saloon’.
Dogs are sole responsibility of the owner/handler and Isles of Scilly Travel does not accept liability for damage or injury caused by dogs whilst on Isles of Scilly Steamship Company premises or ships.
Please note: Ships can be busy and noisy and have some vibration. As a result of this and being in a confined space, dogs can become agitated whilst on board. Customers are advised to stay with their dogs at all times and to keep them calm and quiet.
Other customers may not be aware of your dog's temperament while travelling and may approach it. You may wish to consider, for the safety of your dog and other passengers, muzzling your dog before boarding the ship.


Car Parking

Parking is not allowed on the quay. For those staying on the islands we strongly recommend leaving your car in a secure car park.



TRAVEL BY AIR - SKYBUS


Check In Times

Passengers are requested to check-in 1 hour before scheduled departure time. Check-in will be closed 30 minutes before scheduled departure time. Passengers arriving after this time may be refused and will have to rebook for a subsequent flight if space available. There will be no refunds for passengers denied boarding through late arrival.


Luggage Allowance

Checked-In / Hold Luggage
On Skybus flights the baggage allowance is 15kg (33lbs) per person. The maximum size permitted is 20” x 12” x 30” (50 x 30 x 75cm). For those passengers using a joint allowance, no single piece should weigh more than 20 kilos (44lbs).
Excess baggage is accepted on a space available basis only and is subject to a charge of £3.00 (5 Euro) per kilo. Excess luggage unable to be carried on your scheduled aircraft will be offloaded and will follow to your destination airport, where space allows, on the next available flight. Please note: excess baggage accepted on your outward journey will not be automatically accepted on your return journey.

Hand Luggage
You are permitted one piece of hand baggage per person. Hand baggage may consist of items such as a handbag, camera, coat or similar small objects. Hand baggage measuring in excess of 12” x 12” x 8” will be treated as checked baggage. Please note that hand luggage is restricted due to the lack of overhead lockers or under seat storage on all our aircraft.

Sharp objects such as knives, scissors, nail files or similar objects MUST NOT be carried in hand baggage. Any such items found in hand baggage will be confiscated.
Dangerous goods such as flammable liquids, explosives, corrosive, radioactive etc., CANNOT be transported by air therefore MUST NOT be loaded in your baggage. Passengers found carrying any of these items are liable to have their baggage and
themselves offloaded from the flight.

Please note that large electronic items that exceed hand luggage dimensions (e.g. laptops, DVD players) will be treated as checked luggage and part of your free 15kg luggage allowance.

Mobility Aids
Pushchairs, walking aids and wheelchairs are permitted for passenger use until flight departure, but will be placed in the hold of the aircraft by the ground crew on boarding.
Please be aware that wheelchairs must be booked in advance by contacting our Travel Centre to reserve space for carriage.

If you are in doubt regarding any item you may wish to carry, please contact the Isles of Scilly Travel Centre: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk


Identification

From 1st March 2008 Skybus requires proof of identity on all its flights as follows:

Domestic UK flights
At least one of the following:
A valid passport
A valid photographic driving license
A valid Citizen card
A valid council issued photo bus pass
A valid government, armed forces or police issued identity card
A valid credit card of the passenger travelling
A valid signed bank card of the passenger travelling
A valid Isles of Scilly Travel Club photo ID card

International flights
A valid passport is required

Child ID requirements
Children under 16 years of age travelling on UK domestic flight can travel without photo identification provided that they are travelling with an accompanying adult.


Unaccompanied Minors

Skybus does not accept unaccompanied minors under the age of 8 for travel. Children under 8 years of age cannot travel unless accompanied by a person aged 16 years or older who will take responsibility for the minor. Children from 8 to 11 years must carry a young flyer declaration form completed by a parent or guardian. This form is supplied by Skybus and can be obtained by contacting the Isles of Scilly Travel Centre: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk


Newquay Cornwall Airport Development Fee

All passengers departing from Newquay Airport will be required to pay a £5 airport development fee except for children under the age of 16 (proof of age may be required).
There are two payment machines located at the Airport. These machines will take cash and credit card payments and will dispense a receipt which will allow you through security screening. This fee is imposed by Newquay Airport, not by Skybus.


In-Flight Facillities

Please note that there is NO onboard toilet facility on our aircraft.
There is also NO refreshment service during Skybus flights.
Skybus Twin Otter aircraft carry a maximum of 17 passengers per flight dependant on the route.
There are also no overhead lockers or luggage storage areas onboard our aircraft.


Domestic Animals

The transportation of live animals is only available between Land's End Airport and St. Mary's by prior arrangement with the exception of service dogs for blind and/or deaf passengers and helping dogs for the disabled which are permitted on all Skybus flights.

Service Dogs
Subject to availability, service dogs will be accommodated free of charge on the floor of the aircraft at the feet of the handler.
To ensure that all necessary procedures are completed passengers are required to advise Skybus in advance if they will be travelling with a service dog by contacting the Isles of Scilly Travel Centre: 0845 710 5555 or email: sales@islesofscilly-travel.co.uk


Passengers with Special Needs or Disabilities

Skybus will always try to accommodate passengers with special needs; however, restrictions placed upon us by the type of aircraft in service may mean we cannot cater for all requirements. Passengers with special needs who book their seats over the telephone must advise the company of their requirements at the time of booking. Passengers purchasing seats over the Internet must then contact the company quoting their booking reference, to give details of their requirements.


Weather

Skybus cannot accept responsibility for the consequences of any delays or cancellations due to weather or other factors outside of its control. Passengers are strongly advised to ensure they have comprehensive insurance, which covers them for the costs of delays and cancellations. If a flight is cancelled due to bad weather and Skybus cannot reroute passengers on alternative transport, Skybus will book passengers on its next flight with seats available or offer a refund where applicable.
For more details on travel insurance options click here.


Liability for Damage

In the event of an accident resulting in the death or injury of a passenger whilst on a flight operated by a European Community air carrier, the amount of damages payable is not subject to any financial limit unless the carrier can prove that the damage was wholly or partly due to the negligence of the deceased or injured passenger.
For damages in excess of 100,000 SDR (approximately £85,000) the air carrier may be exonerated if he can prove that he and his agents had taken all necessary measures to avoid the damage or that it was impossible for him or them to take such measures.
In the event of hardship following an accident, the air carrier will make prompt advance payments to the person entitled to compensation which, in the event of death shall not be less than 15,000 SDR (approximately £13,000).




The information contained on this page (issued December 2007) supercedes previous versions and is subject to alteration without notice, and the issue of tickets and carriage of goods are subject to the published regulations and conditions of carriage of the Isles of Scilly Steamship Company Ltd, and Isles of Scilly Skybus Ltd, which are available to download as a PDF file: Isles of Scilly Travel Conditions of Carriage, PDF download

(To view a PDF document, Acrobat Reader, a free download, is required. This can be downloaded from: www.adobe.com)