IOS Travel Update

Scillonian III: Reduced space for Chilled Goods, Thursday 19th – Saturday 21st April 2018

Due to a technical fault onboard the Scillonian III, we are sorry to advise that for tomorrows sailing, Thursday 19^th April, through to Saturday 21^st April, we will be reducing the amount of chilled goods carried. To help us during this time, we would appreciate your help by only ordering essential produce. For all freight questions and enquiries please contact our freight offices on: Penzance Freight Office:  01736 334249 OR St Mary’s Freight Office: 01720 424230 Many thanks for your cooperation and please accept our apologies for any inconvenience caused.

Customer notice Scillonian III update for Wednesday 18th April 2018

Due to forecasted sea and tidal conditions, Wednesday’s sailing from Penzance will now depart from Albert Pier at a slightly earlier time as follows: Departing Penzance at 08:30 (check-in closes 08:00) There is no change to the St. Mary’s departure time at 16:30, and arriving in Penzance at approximately 19:15. Please accept our apologies for any inconvenience. For enquiries please call 01736 334220.

Scillonian III – Cancelled Sailing – Tuesday 17th April 2018

Due to the predicted weather forecast for Tuesday 17^th April, the Scillonian III sailing has had to be cancelled. There is a very deep low-pressure system in the Atlantic which is exceptional for spring and is even uncommon in winter. The low pressure is building up a large swell which is forecasted to be in the region of 6 metres throughout the day on Tuesday. Although no flights have been cancelled at this time, this weather is also likely to affect Skybus flights on Tuesday. All Scillonian passengers booked to travel on Tuesday will be automatically transferred to the next sailing on Wednesday 18^th April as follows: Departing Penzance at 0900 (check-in closes 0830) Departing St Mary’s at 1630 (check-in closes 1600) Passengers originally booked to travel on Scillonian III on Tuesday may change to an alternative sailing free of charge where space allows or cancel their journey with a full refund of the fare paid. For any passenger queries please call the Travel Centre on 01736 334220 (option 1). No freight will be carried on Tuesday due to the cancellation, however we endeavor to carry as much freight as possible on Wednesday’s sailing. For any freight queries please call Penzance Freight Office Penzance Freight Office 01736 334236 or St Mary’s Quay 01720 424230.

Skybus Weather Advisory – Tuesday 17th April 2018

The weather forecast for tomorrow, Tuesday 17th April, is indicating the likelihood of very strong to gale force winds and the possibility of low cloud and reduced visibility at Land’s End, St Mary’s and Newquay Airports during the day, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Tuesday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

CUSTOMER REMINDER: Planned scheduled maintenance for the Gry Maritha and Lyonesse Lady Saturday 14th April 2018 – Sunday 22th April 2018

The Gry Maritha will look to depart the islands tomorrow (Saturday 13^th April) at the slightly earlier time of 8am, allowing her to return to Penzance Quay to start to her planned maintenance as soon as possible. Those effected by this, have been contacted and advised. With Gry Maritha out of service, Scillonian III will ship limited essential light goods and perishables each day (excluding Sunday 22^nd). We ask for your help by avoiding large freight during this time, and that only necessities are ordered to ensure that all islanders have the opportunity to receive goods. The Lyonesse Lady will be taken out of service during the same period for essential maintenance from Sunday 15^th April returning to service on Monday 23^rd April. There will not be an off- island launch on Saturday 21^st April, however should an emergency top up be required, we ask that customers contact Penzance Freight office on Friday 20^th April by 3pm to check availability of space. If we are able to take these goods, we will look to ship them to St. Marys where collection will need to be arranged by the customer for onward travel to the off island. The Steamship Group would like to thank islanders and suppliers for their assistance whilst the Gry Maritha and Lyonesse Lady are out of service next week. For all freight questions and enquiries please contact our freight offices on: Penzance Freight Office:  01736 334249 OR St Mary’s Freight Office: 01720 424230 Many thanks for your cooperation and please accept our apologies for any inconvenience caused

Freight ship on sea trials

The Isles of Scilly Steamship Group’s new freight ship, the Mali Rose, has begun the next round of sea trials.

 The Mali Rose underwent a major refit before carrying out her initial sea trials last year, which have taken longer than expected to complete. As a result, the Group held back on utilising the vessel for freight services until it could be sure she was appropriately configured for the specific requirements of the route to the Isles of Scilly.

 Following preparations in Penzance in recent weeks, the vessel carried out a sea trial in the Mounts Bay area on Wednesday 11^th April, and next week, it is envisaged she will sail to the Isles of Scilly on a trial voyage, as well as carrying out berthing, cargo and operational trials off the coast of Cornwall.

Customer Notice- The Gry Maritha

The Gry Maritha had to depart St. Marys Harbour in order to make the gate back at Penzance, to ensure that she would be able to sail today, Friday 6^th April. Whilst the crew were able to discharge the majority of the ship, unfortunately there were some pallets left onboard. These pallets will be on today’s sailing and will be discharged tomorrow as normal. We are sorry for any inconvenience this may cause.

Customer Notice- REMINDER: Scheduled maintenance for the Gry Maritha and Lyonesse Lady

This is a gentle reminder to Islanders that the Gry Maritha will be out of service for scheduled maintenance and annual surveys on Saturday 14^th April after her return from the islands. We plan to resume service on Monday 23^rd April. During this time, the Scillonian III will ship light goods and essential perishables. We ask for your help by avoiding bulky freight during this time. The Lyonesse Lady will be taken out of service during the same period for essential maintenance from Sunday 15^th April returning to service on Monday 23^rd April. During this time the Swift Lady will continue to supply the Off-Islands with light goods and essential perishables only. If you have a need to ship large or heavy goods during the maintenance period, we will do our best to assist you either prior to or after the Lyonesse Lady and Gry Maritha is out of service. We recommend that you call our offices as soon as possible to discuss the best options for your needs and to make a booking. For all freight questions and enquiries please contact our freight offices on: Penzance Freight Office:  01736 334249 OR St Mary’s Freight Office: 01720 424230 Many thanks for your cooperation and please accept our apologies for any inconvenience caused.

Friday 6th April 2018 Cancelled Sailing Scillonian III

Due to the current forecasted conditions for Friday 6^th April, the Scillonian III sailing has been cancelled. All passengers booked to travel on Friday will be contacted by the Travel Centre. Passengers originally booked to travel on Scillonian III on Friday may change to an alternative sailing free of charge where space allows, or cancel their journey with a full refund of the fare paid. For any queries please call the Travel Centre on 01736 334220 (option 1).

Customer Notice- Gry Maritha Cancelled Sailing for Wednesday 4th April 2018

The Gry Maritha will not be sailing on its scheduled sailing today, Wednesday 4th April, at 19.00hrs due to unforeseen circumstances which are beyond our control. We anticipate that the Gry will depart Penzance at 07:00hrs tomorrow morning (Thursday 5th April) arriving into St. Mary’s Harbour at approximately mid-day. For all freight enquiries please call: St Mary’s Quay: 01720 424230 OR Penzance Freight Office: 01736 334236 We apologise for any inconveniences caused.

*Customer Notice* Scillonian III Cancelled Sailing – Monday 2nd April 2018

Due to the current forecasted conditions for Monday 2nd April, the Scillonian III sailing has been cancelled. All passengers booked to travel on Monday will be contacted by the Travel Centre. Passengers originally booked to travel on Scillonian III on Monday may change to an alternative sailing free of charge where space allows, or cancel their journey with a full refund of the fare paid. For any queries please call the Travel Centre on 01736 334220 (option 1).

Scillonian III – Wednesday 21st March

Due to technical issues, this morning’s Scillonian III sailing was delayed, and departed Penzance at the later time of 09:41. The estimated time of arrival on St Mary’s will now be 12:26. Please accept our apologies for any inconvenience caused.  

Skybus weather advisory for Wednesday 14th of March 2018

The weather forecast for Wednesday 14th of March 2018 is indicating the likelihood of a very strong to gale force wind, moderate to heavy rain and reduced visibility at Land’s End and  St Mary’s Airports during the day, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Wednesday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

Weather Advisory – Friday 9th March 2018

The weather forecast for Friday 9^th March 2018 is indicating the likelihood of reduced visibility and increasing humidity at Land’s End and St. Mary’s Airports; which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, passengers booked to travel with Skybus on Friday 8^th March 2018 may transfer to a different date, free of charge and where space allows. Passengers are advised to contact Skybus Operations on 01736 785233. If you have any other queries please call the Travel Centre on 01736 334220.

Skybus Weather Advisory – Friday 2nd March 2018

Due to adverse weather conditions this morning – Friday 2^nd March, Skybus flights are on hold.  The forecast for the rest of today is poor with the possibility of continuing weather issues throughout the day. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus today may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

Customer Notice: Weather advisory

Both St Mary’s and Land’s End Airports are closed today because of snow and no flights are operating. Skybus passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.  

Skybus weather advisory for Thursday 1st Marchh 2018

The weather forecast for Thursday the 1st of March 2018 is indicating the likelihood of a very strong to gale force wind and the possibility of some snow at Land’s End and St Mary’s Airports during the day, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Thursday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220

Skybus weather advisory Wednesday 28th February 2018

The weather forecast for Wednesday the 28^th of February 2018 is indicating the likelihood of moderate to heavy snow showers at Land’s End and St Mary’s Airports during the day, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Wednesday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

Customer Notice- Gry Maritha Changes to Gry Maritha’s Advertised Schedule- 28th February 2018

Due to the forecasted weather of gale force winds on Wednesday 28^th February and Thursday 1^st March, the following changes have been made to the Gry Maritha’s advertised schedule. The Gry will now depart Penzance in the early hours of tomorrow morning. Our freight department are currently contacting suppliers in a bid to get their deliveries to Penzance Quay today, allowing the quay hands to load the ship in time for revised sailing. The vessel and her crew will look to discharge at St Marys Quay tomorrow morning, departing around 8am to get back to Penzance before the gale force winds are due to increase. Freight will be ready for collection / delivery on Wednesday 28^th February, instead of the scheduled sailing on Thursday. For all freight enquiries please call: St Mary’s Quay: 01720 424230 OR Penzance Freight Office:  01736 334236 We apologise for any inconveniences caused.

*Customer Notice* altered Scillonian sailing times Wednesday 6th June 2018

The return sailing time for Scillonian III has been brought forward to a departure time of 15:00 from St Mary’s harbour; with Scillonian arriving back into Penzance at 17:45. This is due to road closures as the Penzance Race for life is taking place on Wednesday 6^th June, the roads around Penzance quay will be closed and will be re-opened by 21:30. Please note, this sailing will not be suitable for day trip passengers. Please accept our apologies for any inconvenience. For any queries please call our Travel Centre on 01736 334220 (option 1).

*Customer Notice* GWR- rail disruption 19th-23rd March 2018

The rail link between Truro and Penzance will be closed from Monday 19^th March until the morning of Friday 23^rd March to allow for engineering work. During this time all daytime GWR and CrossCountry services will start and end at Truro, with rail replacement buses being provided from Truro to Penzance, including intermediate stations. The Night Riviera sleeper service will start and end at Plymouth on these dates, with a connecting train as far as Truro and rail replacement buses being provided from Truro to Penzance. Passengers travelling with us on these dates and intending to travel to Penzance by rail, should be advised to allow extra time for their journey and should contact GWR on 0345 700 0125 or CrossCountry on 0371 244 2389 if further information is required. For any queries please call our Travel Centre on 01736 334220 (option 1).

*Customer Notice* travel disruption- Scillonian III until 25th March 2018

There will be road closures at Battery Road, Penzance, starting in February until March 25^th with a diversion in place along the back of St Anthony Gardens. This will affect passengers travelling to Lighthouse Quay to board Scillonian III, whilst the road is not inaccessible it may take longer for passengers to get to the quay. Passengers travelling on Scillonian III are advised to allow extra time during this period. For any queries please call our Travel Centre on 01736 334220 (option 1) or visit: www.roadworks.org

Skybus weather advisory – Wednesday 14th February 2018

The weather forecast for Wednesday 14^th February is indicating the likelihood of low cloud and reduced visibility at Land’s End, St Mary’s and Newquay, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Wednesday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

Skybus Weather Advisory – Saturday 10th February 2018

The weather forecast for Saturday 10^th February is indicating the likelihood of low cloud and reduced visibility at Land’s End, St Mary’s and Newquay, which may cause disruption to Skybus flights.   Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Saturday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options.   If you have any other queries please call the Travel Centre on 01736 334220.

Skybus Weather Advisory – Thursday 8th February 2018

The weather forecast for Thursday 8th February is indicating the likelihood of low cloud and reduced visibility at Land’s End, St Mary’s and Newquay, which may cause disruption to Skybus flights. Although no flights have been cancelled at this time, any passengers booked to travel with Skybus on Thursday may transfer to a flight on a different date free of charge where space allows. Passengers are advised to contact Skybus Operations on 01736 785233 to discuss their options. If you have any other queries please call the Travel Centre on 01736 334220.

CUSTOMER NOTICE *REVISED* PLANNED SCHEDULED MAINTENANCE FOR GRY MARITHA AND LYONESSE LADY Saturday 14th April 2018 – Sunday 22th April 2018

Following on from our last maintenance communication dated, 22nd January, we have listened to your feedback and have re-evaluated the schedule of works. To ensure that the maintenance on the Gry Maritha will be carried out in a reduced timeframe, between Saturday 14th – Sunday 22nd April, we are investing in additional staff at Penzance Dry Dock to minimise the freight disruption to the islands. The Gry Maritha will be out of service for scheduled maintenance and annual surveys on Saturday 14th April after her return from the islands. We plan to resume service on Monday 23rd April. The reviewed schedule and maintenance plan has allowed us to reduce the Gry Maritha’s downtime from six sailings to three. During this time, the Scillonian III will ship all light goods and essential perishables. We ask for your help by avoiding bulky freight during this time. For all freight questions and enquiries please contact our freight offices on: Penzance Freight Office: 01736 334249 OR St Mary’s Freight Office: 01720 424230 ………………………………………… Lyonesse Lady - Revised Scheduled Maintenance, Sunday 15th April 2018 – Sunday 22nd April 2018 The Lyonesse Lady will be taken out of service during the same period for essential maintenance from Sunday 15th April returning to service on Monday 23rd April. During this time the Swift Lady will continue to supply the Off-Islands with light goods and essential perishables. If you have a need to ship large or heavy goods during the maintenance period, we will do our best to assist you either prior to or after the Lyonesse Lady and Gry Maritha is out of service. We recommend that you call our offices as soon as possible to discuss the best options for your needs and to make a booking. For all freight queries please direct your enquiries to: St Mary’s Freight Office: 01720 424230 OR Penzance Freight Office: 01736 334249 Many thanks for your cooperation and please accept our apologies for any inconvenience caused.

Customer Notice – Lyonesse Lady Scheduled Maintenance 2018

Sunday 28th January 2018 - Tuesday 30th January 2018 Due to scheduled maintenance the Lyonesse Lady will be out of service between the 28th - 30th January. She will resume schedule sailing on Wednesday 31st January. Tuesday 8th May 2018 - Sunday 13th May 2018 The Lyonesse Lady will be out of service from Tuesday 8th May to Sunday 13th May 2018 inclusive. She will be back in service on Monday 14th May. During this time, the Off-Islands will be serviced by the Swift Lady and we will therefore only be able to carry light goods and essential perishables. We value your help in avoiding bulky freight during this time. If you were intending to ship large or heavy goods during the maintenance period, we will do our best to assist you either prior to or after the Lyonesse Lady is out of service. We recommend that you call our offices as soon as possible to discuss the best options for your needs and to make a booking. For all freight queries please direct your enquiries to: St Mary’s Quay: 01720 424230 OR Penzance Freight Office: 01736 334249 Many thanks for your cooperation and please accept our apologies for any inconvenience caused.

Customer Notice- Gry Maritha Scheduled sailing for week commencing 1st January 2018

Due to the current weather forecast and the prediction for the rest of this week, we would like to inform you that the Gry Maritha may not be able to run to the scheduled timetable. The Master of the Gry is monitoring the weather each day and we will inform you immediately of any changes. Freight items excluding chilled, frozen and perishables are being accepted and loaded as per normal for Wednesdays sailing. For all freight enquiries please contact Penzance freight office on 01736 334236 or St. Mary’s office on 01720 424230. Paul Stevens, Master of the Gry Maritha and his crew would like to thank all Island residents and customers for your kind appreciation and wishes you all a Happy New Year.