Q. What’s the crossing like?
A. The exact duration of your journey will depend on the tides and weather, but it usually takes between 2 hours 45 minutes to 3 hours. Please allow about another 20 minutes to disembark and collect your luggage. We often have sightings of sea life during the crossing – from dolphins and rare seabirds to basking sharks and even minke whales – along with unique views of Cornwall’s iconic coastline. As the ship makes its way into the Atlantic, it passes a point where several ocean currents meet, so the sea can occasionally get choppy. As with any sea crossing, it might be a good idea to bring some medication with you if you’re often prone to motion sickness (we don’t keep any on board ship).
Q. What facilities are onboard?
A. You’ll have a choice of two licensed café bars, serving a selection of hot and cold snacks and drinks. Naturally, the ship has toilets and baby changing facilities, along with a specially-equipped bathroom for less mobile passengers. With 402 comfortable, reclining seats there’s plenty of room to relax – and when the weather’s fine, there’s open-air seating on deck.
Q. Can I take my car with me?
A. Scillonian III is not a car ferry, and there is no roll-on, roll-off available. But don’t worry. The largest island is only 2 miles wide, and they are very easy to get around, with many scenic routes accessible by foot or by bike. If needed, buses, taxies, boats and golf buggies are all available to help you explore everything the Isles have to offer without the need for a car. In the very rare cases where a car is absolutely necessary, it must be booked as freight, as loaded and unloaded by crane.
Q. What if I’m ill on-board?
A. If you do fall ill or suffer an injury, the ship’s crew are trained in first aid and will help in any way they can, though they cannot advise on or administer medication. There are procedures in place for contacting the emergency services in the event of more serious cases.
Q. Can I make changes to my booking?
A. Yes, dates, times and routes can all be changed up to 48 hours before you depart, subject to an amendment fee as detailed above. Cancellations are also possible with enough notice. Any refunds are calculated based on our terms and conditions
Q. I am travelling on a day when there is double sailing. Are there changes to the check-in times?
A. Yes, if you are travelling on the second sailing of the day from Penzance, then check-in times are different to normal sailings. Check-in and luggage check-in will close 1 hour 30 minutes before the scheduled departure time. The last transfer from the Park & Ride will be 1 hour 30 minutes before the scheduled departure time (please ensure you have checked in prior to using the Park & Ride service).
You will receive a detailed email 48 hour prior to sailing, please look out for this or contact the Travel Centre via phone or Chat for further information. Please ensure you give yourself plenty of time to get to the departure point in time.