Accessibility services

Find out about access for Skybus and Scillonian III

If you’re travelling by air and would like a little extra help, we’ll do everything we can. Please call us in advance to discuss your requirements, so we’re ready when you arrive.

Land’s End Airport Access

The airport terminal is around 200m (650ft) from the car park, and there is a disabled drop-off parking point adjacent to the terminal. The terminal building itself has ramped access and all facilities are on the ground floor. Wheelchairs and assistance are both available on request, but there is no hearing loop available at present.

St. Mary’s Airport Access

The terminal building is roughly 10m (30ft) from the car park and passengers can be dropped off by the entrance. All facilities are at ground level and ramps provide access to all public areas. Wheelchairs and assistance are both available on request. There’s more information online at www.scilly.gov.uk.

Newquay Cornwall Airport Access

Information for disabled passengers and those needing extra assistance can be found at www.newquaycornwallairport.com, by telephoning 01637 860600 (option 3), or by email at nqyinfo@newquaycornwallairport.com.

Exeter International Airport Access

There’s information online for disabled passengers and those needing special assistance at www.exeter-airport.co.uk. Alternatively, call 01392 367 433 (option 8).

Skybus Accessibility

The design of the aircraft we use means passengers will need to be able to use steps for boarding. We’re afraid there is no wheelchair access and it is not possible to lift passengers onto the aircraft. Once on-board, there is limited space to move around, the seats cannot be adjusted, and leg room is fixed. If you need help with personal care, or are unable to carry out safety requirements unaided, such as using a seatbelt or reaching an emergency exit, please travel with a companion to provide assistance. Most electric wheelchairs, buggies and scooters can be carried on-board, but need to be pre-arranged with our travel centre. For safety reasons, we’ll need to know:

  • The make, model, size and unladen weight
  • The battery make and type – it must be sealed and dry cell or gel cell.
  • That the battery can be deactivated or disconnected

We’ll also ask you to bring a copy of the operating manual to the airport. Please download and complete a Skybus Mobility Aid Request Form and return to us and a member of staff will be in touch.

Mobility Aid Request Form

If you’re travelling on Scillonian III, we’ll do everything we can. Please call us in advance to discuss your requirements, so we’re ready when you arrive.

Penzance Quay Access

Penzance Quay has a tarmac pavement for some of its length with a dropped curb at both ends. The Scillonian docks around 150m (500ft) from the drop-off point. If you have reduced mobility, you can request access for a wheelchair to take you to the check-in office, around 50m (160ft) from the ship’s gangway.

St. Mary’s Quay Access

The town centre is approximately 300m (1000ft) from where the ship docks. A taxi or minibus can also be pre-booked to meet you on the quay.

Scillonian III Accessibility

Scillonian III can be accessed by wheelchair, although the slope of the gangway does depend on the tide and can be steep at times. It’s therefore not suitable for motorised wheelchairs or buggies; these can be loaded as freight, free of charge, and should be booked in advance. The crew can assist passengers on and off the ship if pre-arranged, and we can provide a standard wheelchair for the duration of the journey. On-board, the ship is equipped with a MediTek stairlift, providing access between the Bridge Deck and Upper Deck, where there is a café with disabled toilet. The lift is suitable for passengers up to 150kg (23st 8lbs), but does not carry wheelchairs so passengers will need to be able to transfer from the wheelchair to the lift, unaided or with assistance from a companion. When the ship is berthed, a Windrush platform chair lift can give wheelchair users additional access between the Bridge Deck and Upper Deck, and can carry up to 250kg (39st 5lbs). The Upper Deck also has a smoking area, but access is limited by a 30cm door sill. Unfortunately, there is currently no stair lift or accessible route to the Main Deck and Lower Saloon, and no hearing loop is installed for public announcements. Please be aware that if sea conditions are especially poor, it may occasionally be necessary to secure wheelchairs, or even cancel sailings for passengers’ own safety.

Assistance dogs

Assistance dogs are of course always welcome on-board. Please be sure to keep them on their lead at all times.

Personal Care

We regret that the ship’s crew are not able to help with personal care matters, such as toileting, feeding or lifting passengers. For safety reasons, passengers must also be able to communicate, and understand crew members’ instructions. Anyone needing personal support on board should travel with a companion who is willing and able to helpIf you have any queries or special requirements, or would like to discuss access details, please call our travel centre on 01736 334220.

© Isles of Scilly Travel 2017. All rights reserved. ATOL Exempt.