We’ve been working hard behind-the-scenes and are excited to let you know our St Mary’s office re-opened today, Monday 13th November.

We listened to feedback provided at our 103rd AGM and the community engagement event in October and decided to re-open the office.


Our friendly and knowledgeable team, including Islands Operations Manager Jeanette Ware, will be on hand every Monday to Saturday to answer any questions, queries or concerns. The office will be open from 10am to 2pm during the week, and 10am to 2pm on Saturdays.

People are welcome to use the office for freight, travel or general enquiries; help with travel disruption or any last-minute changes; paying freight and Island Carrier bills or for any travel enquiries. We still encourage people to book online where possible but will be there to help anyone who isn’t able to do so.



As well as Jeanette, the office will be staffed by Amy Hart and Ellie Jane.


Jeanette said: “The re-opening of the Hugh Street office is fantastic news for islanders and a most welcome addition to the already great services that we have to offer.

“We have been working hard to get it ready for the community and visitors alike, and there is a different feel to the office – it is brighter and more welcoming.

“Our focus has always been to deliver an exceptional customer experience for our passengers and we are proud to be back in the heart of the community we serve.

“We hope everyone can use it as a hub for anything related to the Isles of Scilly Steamship Company. Our dedicated team are really looking forward to seeing friends old and new coming through the doors again.

“Please feel free to pop in at any time for a chat. The kettle will be on!”


The office will also be home to a permanent exhibition on our vessel replacement project, which is open to all.