Isles of Scilly Travel

Coronavirus Updates

The Coronavirus situation is a rapidly developing situation and following the Government guidelines in place for COVID-19, we will be implementing the following rules to our services:

  • Scillonian III will NOT carry passengers until further notice.
  • All Skybus flights from Exeter and Newquay Airports are cancelled.
  • We will provide a very limited Skybus service from Land’s End Airport to transport essential key workers only.
  • Scillonian III will continue to carry essential freight supplies to the Isles of Scilly as scheduled until the Gry Martitha has completed its maintenance programme. Essential freight supplies are food, medical supplies and essential equipment.

Updates from Stuart Reid, CEO, Isles of Scilly Steamship Group


Monday 30th March 2020

Dear Community

I would like to thank you all for the support and words of kindness that you have shown our employees. Our family of employees continue to respond to the challenges that this situation presents on a daily basis and maintain the essential life-line link to the Islands.

Yesterday (Sunday 29th March) the Scillonian berthed at Albert Pier in Penzance and will be on standby to respond as required. Today (Monday 30th) the Gry Maritha returns to scheduled service and will carry essential freight items only.

Skybus continues to provide an essential travel only service through Land’s End Airport. This service is only for key workers and in order to enforce this we have removed all online booking functionality from our website. Bookings can now only be made seven days in advance of travel by calling our Travel Centre. All key workers when making a booking, are being asked a series of questions based on the Government’s guidance of essential travel. You will be refused a booking if you do not meet the criteria. In addition, on arrival at check-in, you will be asked the same questions to ensure your travel is essential. If you do not meet this criteria – then please do not travel.

Finally, I wanted to end by saying a huge thank you to our employees across the business. Everyone continues to work flat out in difficult circumstances and challenging conditions to do their best to serve the Community. If you’re able to say thank you to them when you see them, I know they would hugely appreciate it.

I will continue to provide regular updates to the Community as we maintain the life-line link.

Best wishes

Stuart


Wednesday 25th March 2020

Our role remains the same today as it was when the Company was founded 100 years ago tomorrow. We are here to preserve the life-line service to the Isles of Scilly. This will be the first of a series of communications so please continue to check emails and share information with the community about our services.

The below sets out the operational service for the foreseeable future but we will continue to keep this under review.

As of today, Wednesday 25th March the following will be implemented.

  • The Scillonian III will continue to carry essential freight supplies to the Isles of Scilly as scheduled this week. Essential freight supplies are food, medical supplies and essential equipment. Restrictions to essential supplies will limit the number of delivery interactions on Penzance Quay and St Mary’s Quay from delivery drivers. The Scillonian and Gry Maritha will NOT carry passengers until further notice.
  • The Gry Maritha is scheduled to relieve the Scillonian III of the essential freight service once it has completed its maintenance programme. Scillonian III will remain on the Albert pier on standby.
  • We have already started cancelling all flights from Exeter and Newquay. We will be providing a very limited service from Land’s End which will only transport key workers as part of a life-line link service. If you are not an essential key worker, you will be denied boarding. It is absolutely imperative that you follow Government guidelines. We will be contacting all passengers due to travel up until the 30th June to inform them of this decision.
  • We have introduced a new amendments policy for passengers allowing you to defer travel and rebook for 2021 without incurring a fee. Passengers will be contacted setting out these new rules and instructions on when they will be contacted.

Finally, I wanted to end by saying thank you to all our employees across the business. Everyone is working flat out in difficult circumstances to do their best to serve the Island community.