COVID-19

Your safety is our priority

The comfort, well-being and safety of our customers is our highest priority and we continue to monitor the very latest Government advice in relation to Coronavirus travel restrictions.

We have implemented a range of COVID-secure measures in line with Government best practice to ensure protection for all our customers and employees. We request that before traveling all customers familiarise themselves with our COVID-secure measures on this Coronavirus webpage.

Covid Update – 21st March 2022

FACE COVERINGS

Scillonian III: We recommend face coverings are worn during your sailing on Scillonian III.

Skybus: Face coverings are mandatory in the briefing rooms and aboard Skybus. We recommend face coverings are worn in the airport terminal.

We thank you for your continued support and understanding.


 

Covid Update – 27th January 2022

With respect to government changes regarding face coverings that take effect from today (27.01.2022), our company policy remains unchanged.  This means face coverings form part of our terms and conditions and are required to be worn by passengers (subject to exemptions).  This policy will be kept under regular review.

We thank you for your continued support and understanding.


 

Covid Update – 30th November 2021

Following the recent Government announcement, we would like to advise passengers that face coverings on all our services are mandatory until further notice. Thank you for your understanding.


Face coverings update

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service.  We would like to advise passengers that face coverings will remain mandatory across all our services until further notice. This is to protect our passengers, staff and the Isles of Scilly community. Thank you for your understanding.

You will notice a small amount of restrictions due to social distancing measures. We ask that you familiarise yourself with these changes by viewing our passenger information leaflets prior to travel.

Please see the documents below for more information.

Download Scillonian III COVID-19 information document

Download Skybus COVID-19 information document

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with instructions at all times. The additional measures in place may increase the time it takes to board and disembark the Scillonian III, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You should not travel if you have any COVID-19 symptoms. There is no longer a legal requirement for people with COVID-19 infection to self-isolate. However, if you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.

FACE COVERINGS

We recommend face coverings are worn during your sailing on Scillonian III.

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting COVID-19. To assist in maintaining hand hygiene, hand sanitiser is available on board Scillonian III and on the quays. You are actively encouraged to use these facilities to sanitise your hands.

Your Scillonian III Q&As

  •  What happens if the public health guidance doesn’t permit me to travel?

    If public health guidance prevents you from travelling, you can contact us by sending an email to sales@islesofscillytravel.co.uk with details of your travel booking, including your dates of travel and booking reference and our travel centre team will call you to discuss your options:

    • Transfer of your booking to a later date within our published timetable on a like for like basis at no charge and holding price of the previous fare
    • A full refund
  • Do I need to arrive early to check-in?
    Check-in opens 1 hour 15 minutes before your departure time. Check-in closes 30 minutes prior to departure sailing time.
    We would therefore kindly ask that you leave plenty of time to check-in.
  • My accommodation isn’t available; can I get a refund for my transport?
    If you are unable to travel due to accommodation being unavailable, then our normal terms and conditions will apply.
  • If I am delayed overnight is there accommodation available locally?
    Isles of Scilly Travel cannot guarantee that accommodation will be available locally.
  • If I’ve got symptoms will you transport me?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to sail on Scillonian III. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel.

Face coverings

  • Do I need to wear a face covering?

    We recommend face coverings are worn during your sailing on Scillonian III.

Scillonian III COVID-19 operations

  • What precautions are employees taking at Isles of Scilly Travel?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees.
  • Do you sanitise Scillonian III?
    Scillonian III is cleaned daily. To assist with this we kindly ask passengers to dispose of all rubbish in the bins provided before disembarking.

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with these instructions at all times. As these additional measures may increase the time it takes to board and disembark Skybus, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You should not travel if you have any COVID-19 symptoms. There is no longer a legal requirement for people with COVID-19 infection to self-isolate. However, if you have any of the main symptoms of COVID-19 or a positive test result, the public health advice is to stay at home and avoid contact with other people.

FACE COVERINGS

Face coverings are mandatory on Skybus aircraft and in briefing rooms (subject to exemptions) and are recommended on entering the airport in the terminal building. Face coverings can be purchased from the airport café in the terminal building. Passengers without a face covering who are not exempt will be denied travel.

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting COVID-19. To assist in maintaining effective hand hygiene a number of hand sanitiser units will be available to use at the Airport. You are actively encouraged to use these facilities to sanitise your hands.

ARRIVAL AT LAND’S END AIRPORT

Please use the hand sanitiser provided on entering the airport and familiarise yourself with our current service measures. These will be displayed upon arrival inside the terminal.

We recommend you wear a face covering at all times, whilst at Land’s End Airport.

Meet and assist is available on request, you will be required to wear a face covering. For specific requirements please contact our Travel Centre on 01736 334220.

BOARDING AT LAND’S END AIRPORT

When your flight is called for boarding you will be required to use the hand sanitiser at the entrance to the Flight Safety Briefing room.

A face covering is mandatory in briefing rooms and on your Skybus flight.

Once the briefing has been completed, please wait to be escorted to your allocated seat on the aircraft.

Please keep your face covering on for the duration of your Skybus flight and upon arrival to St. Mary’s Airport.

ARRIVAL AT ST. MARY’S AIRPORT

On arrival, you will be required to disembark the aircraft in the reverse order of boarding.

You will be escorted to the baggage reclaim area. When reclaiming baggage please nominate one member of your party at a time to collect the bags.

If you require the bus transfer service Paulger’s Transport will be waiting outside St. Mary’s Airport to take you anywhere on the island.

DEPARTURE FROM ST. MARY’S AIRPORT

Please follow the same process as upon arrival at Land’s End Airport and for boarding.

We recommend you wear a face covering at all times, whilst at St. Mary’s.

Upon arrival at Land’s End, a hand sanitiser is available next to the luggage collection point, please use this before and after using these services.

Your Skybus Q&As

Face coverings

  • Do I need to wear my face covering all the time?
    You are recommended to wear a face covering before entering the Airport terminal, you must wear a face covering on entry to briefing rooms and for the duration of the flight.
  • Does Skybus or the Airport provide face coverings?
    Passengers are requested to provide their own face covering or they can be purchased from the airport café.
  • Can I buy a face covering at the airport?
    Yes – face coverings can be purchased from the café in the airport terminal.
  • What happens if I don’t have a face covering, can I still fly?
    Face coverings must be worn at all times in briefing rooms and on board the aircraft in accordance with our Company requirements and Government recommendations. Any passengers without a face covering will be denied travel.
  • I have a health condition / disability; do I need to wear a face covering?
    There are exemptions from wearing a face covering if you have health conditions. These exemptions will still apply. The list of exemptions published previously by the Government should be referred to for guidance.
  • Do children need to wear a face covering?
    The current guidance states children under the age of 3 do not need to wear a face covering and children aged between 4 to 11 can wear face coverings, but they are not required to when using public transport. We recommend that you read the Government guidance on face coverings and using public transport.
  • What can I use as a face covering?
    We recommend that you review the Government guidance for suitable face coverings when using public transport.
  • I’ve booked a transfer to / from Penzance, do I need to wear a face covering?
    Face coverings are recommended on surface transport.

At Land’s End Airport

  • What precautions are staff at the airport taking?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees. Our staff are regularly updated with government advice and guidance on practicing working safely, with regular risk assessments taking place.
  • Do you sanitise the aircraft cabin?
    Skybus ensure that the aircraft cabin is sanitised regularly.
  • What sanitisation measure have you taken at the airports, is sanitiser available?
    Hand sanitisers are located at the entrance of the airport terminal, at check-in, at entry to the briefing room and throughout the airport terminal.

Travelling during COVID-19

  • If I’ve got symptoms will you fly me back?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to fly on Skybus flights. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel.
  • What happens if the public health guidance doesn’t permit me to fly?

    If public health guidance prevents you from travelling then we then we will contact you to provide you with alternative options. These options will be:

    • Transfer of your booking to a later date within our published timetable on a like for like basis at no charge and holding price of the previous fare.
    • A full refund

    You can contact us by sending an email to sales@islesofscillytravel.co.uk with details of your travel booking, including your dates of travel and booking reference and our travel centre team will call you to discuss your options.

  • Can I take hand sanitiser with me in the aircraft cabin?
    Small hand sanitiser dispensers are allowed up to a maximum of 100ml
  • Can I put hand sanitiser in my hold luggage?
    Skybus allows one hand sanitiser dispenser in hold luggage up to a maximum of 250ml, the top must be secure.
  • Do I need to arrive at the airport early to check-in?
    We recommend that you arrive at the airport no more than 1 hour before your flight. This allows us to control the number of passengers in the terminal.
  • If I am delayed overnight is there accommodation available locally?
    Skybus will provide details of local accommodation providers, however we cannot guarantee that accommodation will be available locally.

Visiting Scilly during COVID

Isles of Scilly Travel welcome you back to Scilly

We want to ensure you enjoy your visit while staying safe.  Just like on the mainland, Scilly is committed to keeping up with Government guidelines and recommendations and have put changes and measures in place to keep you and the island community safe.

We want to make you aware of what’s been put in place, so you can plan ahead and ensure you have a safe and enjoyable trip.

Most businesses on Scilly have now reopened, and you can enjoy a range of shops, cafes and restaurants.   Although the wearing of face masks is no longer mandatory, we respectfully ask that you follow the individual requirements set out by each of the businesses, which may include social distancing measures, use of hand sanitiser and ensuring you have your face covering handy.

To avoid disappointment, we recommend researching what’s open, planning your itinerary and in some cases booking ahead.  For more information on where is open, updated opening hours, menus and booking/pre-booking requirements.

Visit Isles of Scilly will help provide you with useful information on what’s open during your visit.

The Council of the Isles of Scilly list some useful updates on businesses and services on Scilly.