COVID-19

Your safety is our priority

The comfort, well-being and safety of our customers is our highest priority and we continue to monitor the very latest Government advice in relation to Coronavirus travel restrictions.

We have implemented a range of COVID-secure measures in line with Government best practice to ensure protection for all our customers and employees. We request that before traveling all customers familiarise themselves with our COVID-secure measures on this Coronavirus webpage.

Covid Update – 8th July 2021

Latest Update- 8th July 2021

Following the recent Government announcement, we would like to advise passengers that face coverings will remain mandatory across all our services until further notice. This is to protect our passengers, staff and the Isles of Scilly community. Thank you for your understanding.

 

On the 17th May 2021, the Government implemented step three of its roadmap.

From 17th May:

  • All holiday accommodation can now open, including hotels and B&Bs.
  • Pubs, bars, cafes, and restaurants are now allowed to serve customers indoors. Indoor entertainment venues can now open, and sport and exercise classes can resume indoors.
  • You can now meet in groups of 30 outdoors.  Six people, or two households can now meet indoors.

You must continue to:

  • Wear face coverings or face shields.
  • Maintain social distancing, where possible.
  • Regularly wash and/or sanitise hands.

FAQs

1: Do I have to provide vaccination evidence?

No, this is not required.

2: Do I have to provide confirmation or evidence of a negative test for Covid 19 prior to travel.

No, we do not ask for confirmation or evidence of a negative Covid 19 test prior to travel.  However, we would encourage passengers to use rapid lateral flow tests prior to travel which are freely available from the NHS.  Any person testing positive must adhere to NHS instructions and self-isolate.

3: Do we covid test passengers getting on board?

No, we do not.

4: Do I have to isolate on my return from the Isles of Scilly?

No, you do not, unless you have symptoms of Covid 19, in which case you should follow NHS instructions, or you are instructed to isolate by NHS test and trace services.

Travel Update – Thursday 8th April

In line with the government’s easing of lockdown roadmap for summer 2021, we have updated our passenger information. We hope that this information helps you in planning and making a safe trip to the islands just in time for the summer.

From 12th April, self-contained accommodation will be able to open for overnight stays in England with your household or support bubble. Therefore, travel to the islands is permitted to groups from the same household and support bubble.  You are able to visit the islands for the day, however for overnight stays you must be booked in to stay in self-contained accommodation. Hotels and B&Bs remain closed but restaurants and pubs can serve food and alcohol to customers sitting outdoors.

From 17th May, we hope that Hotels and B&Bs on the islands can reopen.

Our services will continue to operate as normally as possible throughout 2021, with the addition of measures in place to keep both our passengers and staff safe.

Please make yourself familiar with the below:

  • Face coverings or face shields remain mandatory in our buildings, on the quays and whilst on our aircraft and ships. Passengers without a face covering or face shield will not be permitted to travel, unless subject to an exemption or a child under 11.
  • Passenger should continue to maintain social distancing from persons outside of their household / support bubble where possible.
  • We remind passengers to wash and/or  sanitise hands regularly.  Hand sanitiser dispensers are available on the quays, onboard Scillonian III and in the airport terminal buildings.
  • Our buildings and transport assets are subject to increased cleaning to help minimise the transmission of the virus.
  • To maximise and maintain the safety and well-being of our passengers and staff, we ask that you cooperate with instructions and requests from our staff.
  • Please take the time to read through our COVID-19 passenger information pages and leaflets prior to travel, and take note of our digital screens and tanoy announcements when travelling with us.

Full detail and more in depth information on guidance and regulations can be found on the tabs above and in our Passenger Information Leaflets.

Throughout the pandemic we have endeavoured to follow the government’s Covid-19 guidance.  Should implementation of the government’s roadmap be delayed, our Covid promise will apply in respect of passengers who are unable to travel due to ongoing restrictions.  We also have introduced added flexibility when booking, and you are now able to upgrade your ticket to a Flexible Ticket for £7.50, and make changes to your booking prior to travel if required, for any reason.

Travel Update –Tuesday 23rd February

Following the prime minister’s announcement on Monday 22nd February we are looking forward to welcoming you back in accordance with the Government’s roadmap. We are currently updating our schedules and will be releasing additional seat capacity in accordance with the Government’s plans.

If you are unable to travel as a result of Monday’s announcement, then your booking will be protected by our COVID promise. Please send an email to sales@islesofscilly-travel.co.uk with details of your travel booking, including your dates of travel and booking reference and our travel centre team will call you to discuss your options.

If you are planning to book travel to the Isles of Scilly please note that we are currently experiencing very high demand for our services and we recommend that you book early and online to avoid disappointment. We look forward to welcoming you onboard Scillonian III and Skybus soon.

If you wish to make a reservation then please visit www.islesofscilly-travel.co.uk

Tuesday 5th January 2021 (Updated Monday 8th February 2021)

Following the government announcement on 4th January, please see the information below regarding travel during this time.

During the current national lockdown all passengers travelling to and from the Isles of Scilly will be asked to confirm that their reasons for travel comply with current government restrictions.  Passengers should be aware that the police carry out compliance checks at both Land’s End Airport and St Mary’s Airport.

The government has issued the following instructions regarding travel:

Travel

You must not leave your home unless you have a reasonable excuse (for example, for work or education purposes). If you need to travel you should stay local – meaning avoiding travelling outside of your village, town or the part of a city where you live – and look to reduce the number of journeys you make overall. The list of reasons you can leave your home and area include, but are not limited to:

  • Work, where you cannot reasonably work from home.
  • Accessing education and for caring responsibilities.
  • Visiting those in your support bubble – or your childcare bubble for childcare.
  • Visiting hospital, GP and other medical appointments or visits where you have had an accident or are concerned about your health.
  • Buying goods or services that you need, but this should be within your local area wherever possible.
  • Outdoor exercise. This should be done locally wherever possible, but you can travel a short distance within your area to do so if necessary (for example, to access an open space).
  • Attending the care and exercise of an animal, or veterinary services.

Being vaccinated does not exempt people from current government restrictions with respect to travel.

More information can be found on the GOV.UK website.

 

Monday 7th December 2020

Passengers should be aware that the local police force may meet aircraft on arrival and carry out random checks to ensure restrictions for travel between different ‘tiers’ are being observed.

Thursday 3rd December 2020

As of the 9th November, our Travel Centre phone lines will be open Monday to Saturday, 09:15 to 17:00.

You must not travel if you are experiencing any coronavirus symptoms, are self-isolating as a result of coronavirus symptoms, are sharing a household or support bubble with somebody with symptoms, or have been told to self-isolate after being contacted by NHS Test and Trace.

Flights and sailings are now available to book for 2021, please click here for our latest updates, information and our Covid Promise.

Face coverings update

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service.  We would like to advise passengers that face coverings will remain mandatory across all our services until further notice. This is to protect our passengers, staff and the Isles of Scilly community. Thank you for your understanding.

You will notice a small amount of restrictions due to social distancing measures. We ask that you familiarise yourself with these changes by viewing our passenger information leaflets prior to travel.

Please see the documents below for more information.

Download Scillonian COVID-19 information document

Download Skybus COVID-19 information document

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with instructions at all times. The additional measures in place may increase the time it takes to board and disembark the Scillonian III, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You are reminded not to travel on our services and will be denied boarding if you:

  • Are experiencing coronavirus symptoms or have in the last 10 days
  • Are self-isolating as a result of coronavirus symptoms or have tested positive for the virus.
  • Are sharing a household with somebody who has experienced Coronavirus symptoms in the last 10 days
  • Have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 10 days.
  • You have been told to self isolate by NHS Test and Trace.
  • Are in quarantine after returning to/entering the UK from either a red or amber counrty or territory as required by the UK Government and the traffic light system.

You will be asked to confirm that you do not fall into any of the above at check-in. Passengers are encouraged to take advantage of any lateral flow tests available to them prior to travel, and to follow NHS / government requirements if they test positive for the virus.

SOCIAL DISTANCING

We are continuing with social distancing arrangements on all of our transport services, so far as practical for the same reasons as face coverings, to protect our passengers, staff, our services and the Isles of Scilly community. This includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations and ship and infrastructure, we may encounter occasions whereby enabling social distancing between passengers is not always possible

This may happen on busy sailing days, when occupancy levels on the ship are high. It is also impossible for us to control all individual passenger movements onboard the Scillonian III, due to the nature of ferry travel. . In accordance with our company requirements you must wear a face covering to help mitigate this. Please be assured that we will do all that we can to maintain appropriate social distancing and to keep you, our passengers, safe.

In order to facilitate social distancing we have implemented the following procedures into our operation. We ask that you work with us by following these measures when travelling with us.

FACE COVERINGS

Face coverings must be worn at all times, in accordance with our Company requirements and Government recommendations. This requirement also applies to all of our transport services. You are required to wear face coverings on entering the quays and throughout the journey. Face coverings will not be provided. Customers must provide their own face covering. Passengers without a face covering who are not exempt will be denied travel..

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting the coronavirus.

To assist in maintaining effective hand hygiene a number of hand sanitiser units will be available to use at points along the quays and onboard our the ship. You are actively encouraged to use these facilities to sanitise your hands.

Scillonian III Luggage Drop and Collection

PENZANCE TO ST. MARY’S HARBOUR

  • Passengers will be required to keep a safe distance from each other and our employees at all times when dropping off and collecting luggage.
  • Passengers are to ensure their luggage is clearly labelled prior to their arrival with their name, booking reference, contact number and where they are staying. We encourage passengers to use one of the luggage delivery services during this time, this will help to reduce congestion on St. Mary’s quay.
  • Passengers are required to place labelled luggage into the correct container for shipping as instructed by a member of staff. If you are staying on one of the off islands, please be sure to collect the correct coloured label from the quay.
  • Meet and Assist services are available upon request. However please be aware passengers requesting Meet and Assist services would be required to wear a face covering. If you have any specific travel requirements please contact our Travel Centre on 01736 334220.
  • Passengers with pre-booked freight items will be advised of the correct drop off time prior to the sailing.
  • Please ensure you are aware of the correct check-in time, and arrive in plenty of time, as check-in may take longer than normal.
  • To prevent congestion please do not offload passengers or luggage on or at the entrance to Penzance quay on arrival or departure.
  • After dropping your luggage off, all passengers are required to check – in and board the ship.
  • Passengers are requested to maintain a safe distance from each other whilst queuing and boarding the vessel.

ONBOARD SCILLONIAN III

In order to ensure your safety whilst on board the Scillonian III please familiarise yourself with the following information:

  • • Face coverings must be worn at all times, in accordance with our Company requirements and Government recommendations.
  • Passengers are requested to minimise moving around the vessel so far as practical to aid with social distancing.
  • Whilst on board Scillonian III passengers should try to avoid close and extended face to face contact with persons outside of their household or support bubble
  • In order to assist with social distancing, if toilet facilities are busy, please wait for other passengers to vacate before accessing them.
  • Our cafes will be open during the crossing, offering a range of hot and cold beverages and snacks. Unfortunately we are not able to offer hot meals or alcohol at this time. Passengers are requested to use card and / or contactless payment systems, to avoid the need to handle cash.
  • Embarkation and disembarkation will be managed to maximise social distancing on the quays and onboard the vessel while ensuring a smooth flow of passengers. Our passenger check in staff and crew will provide instructions during embarkation and disembarkation.
  • Please support us in keeping you and our crew safe throughout your journey by following and cooperating with all instructions provided.

ON ARRIVAL TO ST. MARY’S

  • Day trippers or passengers who are having their luggage delivered to their accommodation, and passengers staying on St Agnes, Bryher or St Martins will be asked to disembark the ship first.
  • If you have asked for your luggage to be delivered, direct to your holiday accommodation, you should exit the quay immediately after disembarking the ship.
  • If you are collecting your luggage on arrival, you will be asked to disembark the ship last & are required to go to the ‘collection zone’ and maintain a safe distance from other persons whilst waiting for luggage
  • Luggage labelled for the ‘Off-Islands’ will be transferred through the side of the ship onto the appropriate passenger launch by our staff, please disembark with the day-trip passengers and make your way to meet your boat transfer, your awaiting luggage will be onboard.

EMBARKATION & DISEMBARKATION

Please be aware that embarkation and disembarkation will take longer than normal, and we cannot be responsible for any missed connections. Please be patient and follow guidance from our staff, we are here to assist you

ST. MARY’S TO PENZANCE HARBOUR

  • Luggage collected at Penzance quay will be separated into 4 luggage collection zones which are as follows:

    • Island Carriers – Blue
    • Richard Hand – Red
    • Passenger Drop Off – Green
    • Off-Island – Yellow
  • Luggage collected direct from your holiday accommodation by Richard Hand or Island Carriers will be placed into the appropriate container.
  • Luggage delivered to the quay by passengers will be placed into a separate container. It is the responsibility of passengers to safely carry their own luggage from the off-island boats up the steps to the luggage drop off point on the quay, and hand it to one of our employees. Please look out for information on luggage collection zones at check-in and please remember this information is to help with collection on your return into Penzance.
  • You will be provided with the colour of the luggage zone at check-in and a sticker will be placed onto your ticket for reference. Please remember which carrier you used for delivering your luggage.

ON ARRIVAL INTO PENZANCE

  • Day trip passengers and those who do not need to collect luggage will be asked to disembark first - this may include drivers collecting their vehicles from Park & Ride services who do not need to take their luggage with them. Passengers with luggage to collect are required to wait until told to disembark.
  • Whilst day trippers are disembarking, passenger luggage will be placed into colour coded luggage collection zones on the quay.
  • In order to assist with social distancing passengers are requested to remain in their seats 20 minutes prior to arrival in Penzance. Passengers will be disembarked in small manageable groups to enable luggage to be collected safely and efficiently.
  • After passengers have collected their luggage from the quay, access to the quay will be available for passengers to collect pre-booked freight items other than luggage (i.e. kayaks, camping trailers).







SCILLONIAN PARK & RIDE

We have made adjustments to our Park & Ride to better facilitate social distancing, please read the information provided here for further details. If you need to get hold of the park and ride team please note that our park and ride office hours are in line with our scheduled operating hours.

Download Booklet: Scillonian III Travel guidance during COVID-19

Your Scillonian III Q&As

  •  What happens if the government guidance doesn’t permit me to travel?

We are continuing to monitor government guidance. We will continue to keep this under review. If government guidance prevents us from operating our services then we then we will contact you to provide you with alternative options. These options will be;

  • Transfer of your booking to later this year (2020)
  • Transfer of your booking to 2021 at no charge and holding price of the transport at 2020.
  • A full refund

Please note that these options will only be available if government guidance prevents the operation of the transport resulting in cancellation of our services.

  • What happens if I require assistance embarking or disembarking?
    Regrettably, in order to keep passengers and our employees at a safe distance it will not be possible to provide Meet & Assist services, so please ensure that you are able to undertake the entire journey without assistance, or be accompanied by someone who can assist you.  If you have any mobility restrictions, please contact us prior to booking your travel.
  • Do I need to arrive early to check-in?
    Check-in opens 1 hour 15 minutes before your departure time. Check-in closes 30 minutes prior to departure sailing time. Due to our COVID-19 secure measures, the check-in process will take longer to ensure we can keep all our passengers and employees safe. We would therefore kindly ask that you leave plenty of time to check-in.
  • My accommodation isn’t available; can I get a refund for my transport?
    If you are unable to travel due to accommodation being unavailable, then our normal terms and conditions will apply.
  • If I am delayed overnight is there accommodation available locally?
    Isles of Scilly Travel cannot guarantee that accommodation will be available locally.
  • I have accommodation booked, but the Scillonian is fully booked. How can I get to the islands?
    Availability on Scillonian sailings has been deliberately limited during July & August to cater for the need for 2m social distancing, however it is possible that should Government guidance be relaxed we may be able to release more tickets closer to the time.
  • If I’ve got symptoms will you transport me?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to travel on Scillonian III or fly on Skybus flights. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel. Should you develop COVID-19 symptoms whilst on the islands meaning you are unable to travel you will be able to amend any affected travel with amendment fees waived, however you must be able to provide NHS confirmation, otherwise normal Terms & Conditions will apply.

Face coverings

  1. Why do I need to wear a face mask / covering?

    Following the Government announcement on the 12th July lifting the legal requirement to wear face coverings, and the guidance that ‘Government expects and recommends that people continue to wear face coverings in crowded areas such as public transport’, face coverings remain mandatory on all our transport services until further notice.  Exemptions will still apply.  The list of exemptions published previously by the Government should be referred to for guidance.

    This is to protect our passengers, staff, our services and the Isles of Scilly community and a matter of personal responsibility.

    We are asking all passengers arriving at Penzance to wear a face covering before entering Penzance Harbour quay and not to remove this until you exit St Mary’s Harbour quay. You will be refused entry to the Quay and denied boarding if you are not wearing a face covering.

  2. Does Isles of Scilly Travel provide face masks?
    Passengers are requested to provide their own face covering.
  3. Can I buy a face mask on arrival?
    No, face masks will not be supplied on arrival.
  4. What happens if I don’t have a face mask or covering, can I still travel?
    Face coverings must be worn at all times, in accordance with our Company requirements and Government recommendations.  Any passengers without a face covering will be denied travel.
  5. I have a health condition / disability; do I need to wear a face covering?
    There are exemptions for wearing a face covering if you have health conditions. We recommend that you read the Government guidance on face coverings and using public transport.
  6. Do children need to wear a face mask or covering?
    The current guidance states children under the age of three do not need to wear a face covering and children aged between 4 to 11 can wear face coverings, but they are not required to when using public transport. We recommend that you read the Government guidance on face coverings and using public transport.
  7. Do I need to wear my face mask / covering all the time?
    You should wear a face covering before entering Penzance Harbour quay and continue to wear this until you exit St Mary’s Harbour quay.
  8. What can I use as a face covering?
    We recommend that you review the Government guidance for suitable face coverings when using public transport.
  9. I’ve booked park and ride parking, do I need to wear a face mask/ covering and is there any social distancing?
    Face coverings will also be required on surface transport. Social distancing measures continue to be implemented on surface transport, but this may not always be possible due to the nature of the service.

Scillonian III COVID-19 operations

  1. What precautions are employees taking at Isles of Scilly Travel?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees.
  2. What social distancing measures are there at Penzance and St Mary’s check-in?
    Penzance quay and St Mary’s quay has implemented COVID-19 safety measures. We would kindly ask you to read through our guidance brochure which can be downloaded from our website.
  3. How are you implementing social distancing?
    Isles of Scilly Travel is committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure, and vessels that we work with, we may encounter occasions whereby enabling maximum social distancing between passengers and employees is not always possible. This may happen when the demand for travel increases following any future easing of lockdown measures. However, please be assured that we will do all that we can to maintain appropriate social distancing and keep you, our passengers, safe.
  4. Do you sanitise Scillonian III?
    Our crews will be implementing a rigorous cleaning and sanitisation process prior to passengers boarding. This process will be carried out before each sailing. So that we can focus on sanitisation we would kindly ask all passengers to dispose of all rubbish and to use the bins provided before disembarking Scillonian III.
  5. What sanitisation measure have you taken at Scillonian Check-In and is hand sanitiser available?
    Hand sanitisers are located on Penzance and St Mary’s quay, at check-in and prior to boarding Scillonian III.

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with these instructions at all times. As these additional measures may increase the time it takes to board and disembark Skybus, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You are reminded not to travel on our services and will be denied boarding if you:

  • Have experienced any symptoms associated with Coronavirus in the last 10 days.
  • Are self-isolating as a result of Coronavirus symptoms or have tested positive for the virus.
  • Are sharing a household with somebody who has experienced Coronavirus symptoms in the last 10 days
  • Have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 10 days.
  • You have been told to self isolate by NHS Test and Trace.
  • Are in quarantine after returning to/entering the UK from either a red or amber counrty or territory as required by the UK Government and the traffic light system.

You will be asked to confirm that you do not fall into any of the above at check-in. Passengers are encouraged to take advantage of any lateral flow tests available to them prior to travel, and to follow NHS / government requirements if they test positive for the virus.

SOCIAL DISTANCING

We are continuing with social distancing arrangements on all of our transport services, so far as practical for the same reasons as face coverings, to protect our passengers, staff, our services and the Isles of Scilly community. This includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure and aircraft that we work with, we may encounter occasions whereby social distancing between passengers is not always possible.

Please be assured that we will do all that we can to maintain appropriate social distancing where possible or where practical and to keep you, our passengers, safe.

In order to facilitate social distancing we have implemented the following procedures into our operation. We ask that you work with us by following these measures when using Skybus and in the airports.

FLYING WITH SKYBUS FROM NEWQUAY AND EXETER AIRPORTS

Skybus passengers travelling through Exeter and Newquay Airports will be subject to Skybus travel restrictions and the requirements of both Airports.

FACE COVERINGS

Following the Government announcement on the 12th July lifting the legal requirement to wear face coverings, and the guidance that ‘Government expects and recommends that people continue to wear face coverings in crowded areas such as public transport’, face coverings remain mandatory on all our transport services until further notice. Exemptions will still apply. The list of exemptions published previously by the Government should be referred to for guidance.

This is to protect our passengers, staff, our services and the Isles of Scilly community and is a matter of personal responsibility. Thank you for your understanding and continued cooperation.

This requirement applies to all of our transport services. You are required to wear face coverings on entering the airport and throughout the journey. Face coverings will not be provided.Customers must provide their own face covering. Passengers without a face who are not exempt will be denied travel.

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting the coronavirus.

To assist in maintaining effective hand hygiene a number of hand sanitiser units will be available to use at the Airport. You are actively encouraged to use these facilities to sanitise your hands.

Flying with Skybus to the Isles of Scilly

ARRIVAL AT LAND’S END AIRPORT

If you have arrived more than 60-minutes before your departure time, please wait in your car until 60 minutes before your flight. Only passengers who are travelling on Skybus are permitted in the terminal. Visitors should remain in their vehicles in the car park.

Once inside the terminal, please familiarise yourself with our current service measures we are taking to protect you and our staff when using Skybus. These will be displayed upon arrival inside the terminal. A member of staff will be on hand to assist with any enquiries you may have.

Please use the hand sanitiser provided on entering the airport. In line with our Company requirements and Government recommendations we require you to wear a face covering at all times, whilst at Land’s End Airport and on your Skybus flight.

You will find our airport cafe, Western Rocks Coffee Co. at Land's End airport. Please see the WRCC Facebook Page for more information on the menu and opening hours.

Meet and Assist is available on request, face covering required. For specific requirements please contact our Travel Centre on 01736 334220.

CHECK-IN AND DEPARTURE

  • Where practical, please maintain social distancing when using our services.
  • Please have your ID and travel documentation ready to show at the check-in desk.
  • You will be given a boarding slip (to retain), this will include the numbered seat you will be required to sit in on the aircraft.
  • Once you have checked-in, please take a seat and keep your distance from other passengers.
  • When your flight is called for boarding you will be required to use the hand sanitiser at the entrance to the Flight Safety Briefing room.
  • Once the briefing has been completed, please wait to be escorted to your allocated seat on the aircraft.
  • Please keep your face covering on for the duration of your time at Land’s End Airport, on your Skybus flight and upon arrival to St. Mary’s Airport.

ARRIVAL AT ST. MARY’S AIRPORT

  • On arrival, you will be required to disembark the aircraft in the reverse order of boarding.
  • You will be escorted to the baggage reclaim area maintaining social distancing measures.
  • When reclaiming baggage please nominate one member of your party at a time to collect the bags.
  • Please keep your face coverings on until you have left the terminal.
  • If you require the bus transfer service Paulger’s Transport will be waiting outside St. Mary's Airport to take you anywhere on the island. Please note they will only be accepting contactless payments, and will only be available if pre-booked.

DEPARTURE FROM ST. MARY’S AIRPORT

Please follow the same process as upon arrival at Land’s End Airport for check-in and boarding, you are required to wear a face covering when at St. Mary’s and Land’s End Airports’ and on your Skybus flight.

Upon arrival to Land’s End, please maintain social distancing when disembarking from the aircraft and collecting luggage. Please nominate only one person from your party to collect baggage and to pay for car parking if required.

There will be hand sanitiser available next to the luggage collection point, please use this before and after using these services. Please dispose of any used PPE in the bin provided.

EMBARKATION AND DISEMBARKATION

Please be aware that embarkation and disembarkation will take longer than normal, and we cannot be responsible for any missed connections. Please be patient and follow guidance from our passenger handing staff, we are here to assist you in very challenging circumstances.

Passengers using the Skybus bus transfer service will be required to wear face coverings. A new bus stop position is in use at Land’s End Airport and passenger numbers are being limited on this service. Please maintain social distancing while embarking/disembarking and handing-over/collecting you baggage.

Download Booklet: Skybus Travel guidance during COVID-19

Your Skybus Q&As

Face coverings

  1. When will you be operating Newquay flights?
    Skybus Newquay flights are scheduled to operate from the Saturday the 8th of May 2021 on Monday’s, Friday’s and Saturday’s.
  2. Why do I need to wear a face mask / covering?

    Following the Government announcement on the 12th July lifting the legal requirement to wear face coverings, and the guidance that ‘Government expects and recommends that people continue to wear face coverings in crowded areas such as public transport’, face coverings remain mandatory on all our transport services until further notice.  Exemptions will still apply.  The list of exemptions published previously by the Government should be referred to for guidance.

    This is to protect our passengers, staff, our services and the Isles of Scilly community and a matter of personal responsibility.

    We are asking all passengers arriving at the Airport to wear a face covering before entering the airport terminal and not to remove this until you exit the terminal at your destination.  You will be refused entry to the terminal and denied boarding if you are not wearing a face covering.

  3. Does Skybus or the Airport provide face masks?
    Passengers are requested to provide their own face mask.
  4. Can I buy a face mask at the airport?
    No, face masks will not be supplied.
  5. What happens if I don’t have a face mask or covering, can I still fly?
    Face coverings must be worn at all times, in accordance with our Company requirements and Government recommendations. Any passengers without a face covering will be denied travel.
  6. I have a health condition / disability; do I need to wear a face covering?
    There are exemptions from wearing a face covering if you have health conditions. These exemptions will still apply.  The list of exemptions published previously by the Government should be referred to for guidance.
  7. Do children need to wear a face mask or covering?
    The current guidance states children under the age of 3 do not need to wear a face covering and children aged between 4 to 11 can wear face coverings, but they are not required to when using public transport. We recommend that you read the Government guidance on face coverings and using public transport.
  8. Do I need to wear my face mask / covering all the time?
    You should wear a face covering before entering the Airport terminal and continue to wear this until you exit the terminal at your destination.
  9. What can I use as a face covering?
    We recommend that you review the Government guidance for suitable face coverings when using public transport.
  10. I’ve booked a transfer  to / from Penzance, do I need to wear a face mask/ covering and is there any social distancing?
    Face coverings will also be required on surface transport. Social distancing measures will be implemented on surface transport but this may not always be possible due to the nature of the service.

At Land’s End Airport

  1. What precautions are staff at the airport taking?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees.  Our staff are regularly updated with government advice and guidance on practicing working safely, with regular risk assessments taking place.  Staff will maintain social distancing where possible and regularly keep up with hand washing and sanitising.
  2. What social distancing measures are there in the terminal at Land’s End Airport?
    Airport terminals have implemented COVID-19 safety measures. Passenger numbers in the terminal will be controlled to ensure social distancing is maintained where possible.
  3. What social distancing measures are there in the cabin during my Skybus flight?
    Skybus is committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure, and aircraft we operate with, we may encounter occasions whereby enabling maximum social distancing between passengers and employees is not always possible.  In addition to this, for the duration of the flight, all passengers will be asked to wear a face covering (unless exempt) and will all be seated front facing, with no passengers sitting face to face.
  4. Do you sanitise the aircraft cabin?
    Skybus  ensure that the aircraft cabin is sanitised regularly throughout the operational day.
  5. What sanitisation measure have you taken at the airports, is sanitiser available?
    Hand sanitisers are located at the entrance of the airport terminal, at check-in, at entry to the briefing room and throughout the airport terminal.

Travelling during COVID-19

  1. If I’ve got symptoms will you fly me back?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to fly on Skybus flights. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel.
  2. What happens if the Government guidance doesn’t permit me to fly?

    If Government guidance prevents you from travelling  then we then we will contact you to provide you with alternative options. These options will be;

    • Transfer of your booking to a later date within our published timetable on a like for like basis at no charge and holding price of the previous fare.
    • A full refund
    • You can contact us by sending an email to sales@islesofscillytravel.co.uk with details of your travel booking, including your dates of travel and booking reference and our travel centre team will call you to discuss your options.
  3. Can I take hand sanitiser with me in the aircraft cabin?
    Small hand sanitiser dispensers are allowed up to a maximum of 100ml
  4. Can I put hand sanitiser in my hold luggage?

    Skybus allows one hand sanitiser dispenser in hold luggage up to a maximum of 250ml, the top must be secure.

  5. Do I need to arrive at the airport early to check-in?
    We recommend that you arrive at the airport no more than 1 hour before your flight. This allows us to control the number of passengers in the terminal at anyone time.
  6. If I am delayed overnight is there accommodation available locally?

    Skybus will provide details of local accommodation providers, however we cannot guarantee that accommodation will be available locally.


    The Council of the Isles of Scilly list some useful updates on businesses and services on Scilly.

    Please also familiarise yourself with this important health information before your visit.

    What you need to do if you fall ill with COVID-19 symptoms

    How to access a coronavirus test on the Isles of Scilly

    Coronavirus testing FAQs

    More Health FAQs For Visitors  

Visiting Scilly during COVID

Isles of Scilly Travel welcome you back to Scilly

We want to ensure you enjoy your visit while staying safe.  Just like on the mainland, Scilly is committed to keeping up with Government guidelines and recommendations and have put changes and measures in place to keep you and the island community safe.

We want to make you aware of what’s been put in place, so you can plan ahead and ensure you have a safe and enjoyable trip.

Most businesses on Scilly have now reopened, and you can enjoy a range of shops, cafes and restaurants.   Although the wearing of face masks is no longer mandatory, we respectfully ask that you follow the individual requirements set out by each of the businesses, which may include social distancing measures, use of hand sanitiser and ensuring you have your face covering handy.

To avoid disappointment, we recommend researching what’s open, planning your itinerary and in some cases booking ahead.  For more information on where is open, updated opening hours, menus and booking/pre-booking requirements.

Visit Isles of Scilly will help provide you with useful information on what’s open during your visit.

CAFES AND RESTAURANTS

Some of the cafes and restaurants on Scilly may still be operating slightly differently than usual for your safety.  You may see changes in opening hours, restricted menus and restricted seating.  In many cases you will find that booking or pre-ordering is essential.

SHOPS

We are pleased to see that many of the island shops have reopened, however there may still be restrictions in place for the number of people allowed in each shop at one time.  Please ensure you have a face covering handy and respect the requirements set out by the individual shops, these rules may differ between shops.

SERVICES

The community bus is currently on hold for this year until further notice.  However, you will now find a few taxi services running a regular service.  Face coverings may be required, and sanitisation may also be provided and required before entering the vehicle

The Council of the Isles of Scilly have put together some useful information about visiting the islands during the coronavirus pandemic.

Visiting the islands

Information and advice

Please also familiarise yourself with this important health information before your visit.

What you need to do if you fall ill with COVID-19 symptoms

How to access a coronavirus test on the Isles of Scilly

Coronavirus testing FAQs

More Health FAQs For Visitors