COVID-19

Your safety is our priority

The comfort, well-being and safety of our customers is our highest priority and we continue to monitor the very latest COVID related government advice. Our friendly Travel Centre team are on hand to answer questions, concerns or issues you may have in relation to your travel and COVID-19.

Covid promise update - 12th July 2022

If you made your booking before Tuesday 12th July 2022 and are no longer able to travel as a result of COVID, you can cancel or change your booking without incurring an amendment fee, although a fare difference may apply. Bookings made after Tuesday 12th July 2022 will no longer be protected by our COVID promise and our standard terms of booking will apply.


 

Covid Update – 14th June 2022

Face masks are now optional across all of our services.  You are no longer required to wear a face covering when travelling on board Skybus or Scillonian III.

We would like to thank you for your co-operation throughout the COVID-19 pandemic and we look forward to welcoming you onboard.


 

Covid Update – 31st May 2022

From Monday 6th June 2022 face masks will be optional on all Skybus flights.

We would like to thank you for your co-operation throughout the COVID-19 pandemic and we look forward to welcoming you onboard.


 

Covid Update – 21st March 2022

FACE COVERINGS

Scillonian III: We recommend face coverings are worn during your sailing on Scillonian III.

Skybus: Face coverings are mandatory in the briefing rooms and aboard Skybus. We recommend face coverings are worn in the airport terminal.

We thank you for your continued support and understanding.


 

Covid Update – 27th January 2022

With respect to government changes regarding face coverings that take effect from today (27.01.2022), our company policy remains unchanged.  This means face coverings form part of our terms and conditions and are required to be worn by passengers (subject to exemptions).  This policy will be kept under regular review.

We thank you for your continued support and understanding.


 

Covid Update – 30th November 2021

Following the recent Government announcement, we would like to advise passengers that face coverings on all our services are mandatory until further notice. Thank you for your understanding.


Travel Information

We’re here to help you, and to make booking your trip to the Isles of Scilly as seamless as possible.  Our friendly Travel Centre team are on hand to answer questions, concerns or issues you may have.

For our full terms and conditions on making changes to your booking please click here.

Face masks are now optional across all of our services. You are no longer required to wear a face covering when travelling on board Skybus or Scillonian III. Please download the documents below for more information.

We would like to thank you for your co-operation throughout the COVID-19 pandemic and we look forward to welcoming you onboard.

Zero Tolerance Policy

The Isles of Scilly Steamship Company has adopted a Zero Tolerance Policy regarding aggressive or abusive behaviour towards its employees.

Aggressive or abusive behaviour includes:

  • Personal verbal abuse.
  • Derogatory remarks and rudeness.
  • Inflammatory statements.
  • Remarks of a racial or discriminatory nature.
  • Unsubstantiated allegations.

Passengers are required to be patient and polite with our employees and to follow all procedures and instructions provided.
Any breaches of this policy may result in travel being denied, suspension from the Travel Club and the incident being reported to the police.