COVID-19

Your safety is our priority

The comfort, well-being and safety of our customers is our highest priority and we continue to monitor the very latest Government advice in relation to Coronavirus travel restrictions. For the time being we are only operating an essential lifeline timetable for key workers which means no visitors are permitted on the Isles of Scilly, in line with government guidance. However, from Saturday, 4th July we anticipate the start of a careful and gradual easing of restrictions and intend to increase our services by sea and air. This means we are now accepting bookings from that date on the Scillionian III and on Skybus. Skybus flights will only operate throughout July from Land’s End Airport.

We are implementing a range of COVID-secure measures in line with Government best practice to ensure protection for all our customers and employees. We request that before traveling all customers familiarise themselves with our COVID-secure measures which will be updated on this Coronavirus webpage. These measures may change over the coming days and weeks as the UK government provides updated information on COVID-19, so please check back regularly.

Updated Tuesday 16th June 2020

Following the delivery of the UK Government’s COVID-19 recovery strategy and issuing of guidance for UK transport operators, we have made a small number of changes to our transport service and from the 15th June face coverings will be mandatory when travelling with Skybus and Scillonian III:

Passengers travelling before 4th July 2020

  • If you are due to travel before the 4th July and your travel is restricted by current government guidelines, we will be in contact with you and there is no need to call us.
  • Our booking terms and conditions have been amended to allow you to transfer your booking to an alternative date later in the year, or transfer your booking to 2021 without incurring fees or price increases. You are able to transfer your booking online.
  • If you feel the need to contact us, we request that you only do so if you are due to travel within the next seven days due to the high number of calls we are receiving.

Passengers travelling on or after the 4th July

  • We are anticipating an increase in services from the 4th July and you can now book from this date. We will only operate additional services when government restrictions are eased and in line with COVID-secure best practice for the safety of all our customers and staff.
  • If this date changes due to changes in Government guidance, and your travel is affected, you can transfer your travel to an alternative date in 2020 or transfer your booking to 2021 online without incurring amendment fees.
  • See our booking conditions for details at www.islesofscilly-travel.co.uk.
  • We are sorry but due to Covid-19 no flights will be operating to or from Newquay Airport during August 2020.  If you are booked to travel on a Newquay flight during August, please call Skybus Operations on 01736 785233 to discuss your travel options.
  • Please be aware our Travel Centre in Quay Street and our Weighbridge office in Penzance are both currently closed to the public. To avoid any disappointment please make sure you have purchased your tickets and any related services in advance online or by calling the travel centre on 01736 334220, as it will not be possible to do this on the day.

Updates from Stuart Reid, CEO Isles of Scilly Steamship Group

Friday 24th April 2020

Dear Community,

I wanted to write to you today to provide an update and share the progress we are making during the Coronavirus situation.

Funding

You may have heard the good news this morning that the Government has agreed to provide funding to support the lifeline transport services to Scilly, including inter-island transport.

Members of the Isles of Scilly Transport Board including the Isles of Scilly Steamship Company, have been in negotiations with the Department of Transport and HM Treasury for many weeks but the end result is excellent and allows us, and other inter-island operators, to maintain the essential life-line link. A media release from the Isles of Scilly Transport Board is included below.

Media release – Friday, April 24, 2020 – The Isles of Scilly Transport Board

Service Update

We continue to put measures in place on both Penzance and St, Mary’s quay and our freight department are now allocating slots to suppliers. Time slots allow us to consolidate deliveries to accommodate additional freight items that need to be delivered to the islands. In addition to sea freight, we are still operating a morning and afternoon air freight service for delivery of Royal Mail both to and from the islands, and the afternoon freighter is critical in delivering essential medical supplies. We continue to provide a Skybus service for essential workers only, and controls are in place to maintain social distancing in line with best practice guidelines from Public Health England.

Thank you for all the support that you are giving our family of employees. As we continue to serve the community, your kind comments make a huge difference.

Best wishes

Stuart


Monday 30th March 2020

Dear Community

I would like to thank you all for the support and words of kindness that you have shown our employees. Our family of employees continue to respond to the challenges that this situation presents on a daily basis and maintain the essential life-line link to the Islands.

Yesterday (Sunday 29th March) the Scillonian berthed at Albert Pier in Penzance and will be on standby to respond as required. Today (Monday 30th) the Gry Maritha returns to scheduled service and will carry essential freight items only.

Skybus continues to provide an essential travel only service through Land’s End Airport. This service is only for key workers and in order to enforce this we have removed all online booking functionality from our website. Bookings can now only be made seven days in advance of travel by calling our Travel Centre. All key workers when making a booking, are being asked a series of questions based on the Government’s guidance of essential travel. You will be refused a booking if you do not meet the criteria. In addition, on arrival at check-in, you will be asked the same questions to ensure your travel is essential. If you do not meet this criteria – then please do not travel.

Finally, I wanted to end by saying a huge thank you to our employees across the business. Everyone continues to work flat out in difficult circumstances and challenging conditions to do their best to serve the Community. If you’re able to say thank you to them when you see them, I know they would hugely appreciate it.

I will continue to provide regular updates to the Community as we maintain the life-line link.

Best wishes

Stuart


Wednesday 25th March 2020

Our role remains the same today as it was when the Company was founded 100 years ago tomorrow. We are here to preserve the life-line service to the Isles of Scilly. This will be the first of a series of communications so please continue to check emails and share information with the community about our services.

The below sets out the operational service for the foreseeable future but we will continue to keep this under review.

As of today, Wednesday 25th March the following will be implemented.

  • The Scillonian III will continue to carry essential freight supplies to the Isles of Scilly as scheduled this week. Essential freight supplies are food, medical supplies and essential equipment. Restrictions to essential supplies will limit the number of delivery interactions on Penzance Quay and St Mary’s Quay from delivery drivers. The Scillonian and Gry Maritha will NOT carry passengers until further notice.
  • The Gry Maritha is scheduled to relieve the Scillonian III of the essential freight service once it has completed its maintenance programme. Scillonian III will remain on the Albert pier on standby.
  • We have already started cancelling all flights from Exeter and Newquay. We will be providing a very limited service from Land’s End which will only transport key workers as part of a life-line link service. If you are not an essential key worker, you will be denied boarding. It is absolutely imperative that you follow Government guidelines. We will be contacting all passengers due to travel up until the 30th June to inform them of this decision.
  • We have introduced a new amendments policy for passengers allowing you to defer travel and rebook for 2021 without incurring a fee. Passengers will be contacted setting out these new rules and instructions on when they will be contacted.

Finally, I wanted to end by saying thank you to all our employees across the business. Everyone is working flat out in difficult circumstances to do their best to serve the Island community.

Best wishes

Stuart

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with instructions at all times. As these additional measures may increase the time it takes to board and disembark the Scillonian III, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You are reminded not to travel on our services and will be denied boarding if you:

  • Are experiencing coronavirus symtoms or have in the last 7 days
  • Are self-isolating as a result of coronavirus symptoms
  • Are sharing a household with somebody who has experienced Coronavirus symptoms in the last 14 days
  • Have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 14 days.

You will be asked to confirm that you do not fall into any of the above at check-in.

SOCIAL DISTANCING

We are committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure and vessels we may encounter occasions whereby enabling maximum social distancing between passengers and employees is not always possible.

This may happen when the demand for travel increases following any future easing of lockdown measures. It is also impossible for us to control all individual passenger movements onboard the Scillonian III, due to the nature of ferry travel. However, pleased be assured that we will do all that we can to maintain appropriate social distancing and to keep you, our passengers, safe.

In order to facilitate social distancing we have implemented the following procedures into our operation. We ask that you work with us by following these measures when travelling with us.

FACE COVERINGS

The government announced that face coverings are mandatory when travelling on public transport. This requirement also applies to all of our transport services. You are required to wear face coverings on entering the quays and throughout the journey. Face coverings will not be provided. Customers must provide their own face coverings. Passengers without a face covering will be denied travel.

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting the coronavirus.

To assist in maintaining effective hand hygiene a number of hand sanitiser units will be available to use at points along the quays and onboard our the ship. You are actively encouraged to use these facilities to sanitise your hands.

Scillonian III Luggage Drop and Collection

PENZANCE TO ST. MARY’S HARBOUR

  • All passengers are restricted to 25kg of luggage per person and no single item should weigh over 20kg. We are currently not transporting sports and leisure equipment including, but not limited to, kayaks/ dinghies/ body boards and bikes/ folding bikes.
  • Camping equipment will still be accepted, but we ask passengers to limited this to essential items only such as tents and sleeping bags. You are able to purchase perishable items such as food and camping fuel on the Isles of Scilly. Camping equipment will need to be booked in advance, please call our travel centre on 01736 334220.
  • No excess luggage will be accepted during this time, as multiple trips to collect and drop off luggage will not be allowed – this will help reduce congestion on the quays.
  • Passengers will be required to keep a safe distance from each other and our employees at all times when dropping off and collecting luggage.
  • Passengers are to ensure their luggage is clearly labelled prior to their arrival with their name, booking reference, contact number and where they are staying. We encourage passengers to use one of the luggage delivery services during this time, this will help to reduce congestion on St. Mary’s quay.
  • Passengers are required to place labelled luggage in the luggage drop off area and inform a staff member of your holiday address so that luggage can be placed into the correct container for shipping. If you are staying on one of the off islands, please be sure to collect the correct coloured label from the quay.
  • Regrettably, in order to keep passengers and our employees at a safe distance it will not be possible to provide ‘Meet and Assist’ services, so please ensure that you are able to undertake the entire journey without assistance, or be accompanied by someone who can assist you.
  • Please ensure you are aware of the correct check-in time, and arrive in plenty of time, as check-in may take longer than normal.
  • To prevent congestion please do not offload passengers or luggage on or at the entrance to Penzance quay on arrival or departure.
  • After dropping your luggage off, all passengers are required to check – in and board the ship.
  • Passengers are requested to maintain a safe distance from each other whilst queuing and boarding the vessel.

ONBOARD SCILLONIAN III

In order to ensure your safety whilst on board the Scillonian III please familiarise yourself with the following information:

  • Face coverings must be worn whilst on-board, in accordance with government requirements.
  • A ‘one way system’ will be in operation throughout the vessel. Please follow the directional signage displayed.
  • Seating has been arranged to facilitate suitable distance between passengers. Passengers travelling from the same household or support bubble can sit in adjacent seats.
  • Passengers are requested to remain in their seats throughout the journey, unless using the toilets, or instructed otherwise by the crew.
  • Access to toilets has been arranged to facilitate social distancing.
  • Our cafes will not be open during the crossing and passengers are encouraged to bring refreshments with them.
  • Embarkation and disembarkation will be managed to maintain social distancing. Our crew will provide instructions during embarkation and disembarkation.
  • Please support us in keeping you and our crew safe throughout your journey by following and cooperating with all instructions provided.

ON ARRIVAL TO ST. MARY’S

  • If your luggage has been booked for delivery, direct to your holiday accommodation, you should exit the quay immediately after disembarking the ship.
  • If you are collecting your luggage on arrival, you are required to go to the ‘collection zone’ and maintain a safe distance from other persons whilst waiting for luggage.
  • Luggage labelled for the ‘Off-Islands’ will be delivered as per our normal operation. This is explained in the passenger information leaflets, which are emailed alongside your confirmation ticket.

EMBARKATION & DISEMBARKATION

Please be aware that embarkation and disembarkation will take longer than normal, and we cannot be responsible for any missed connections. Please be patient and follow guidance from our passenger handling staff, we are here to assist you in very challenging circumstances.

ST. MARY’S TO PENZANCE HARBOUR

  • Luggage collected at Penzance quay will be separated into 4 luggage collection zones which are as follows:

    • Island Carriers – Blue
    • Richard Hand – Red
    • Passenger Drop Off – Green
    • Off-Island – Yellow
  • Luggage collected direct from your holiday accommodation by Richard Hand or Island Carriers will be segregated into their appropriate container.
  • Luggage delivered to the quay by passengers will be placed into a seperate container. It is the responsibility of passengers to safely carry their own luggage from the off-island boats up the steps to the luggage drop off point on the quay, and hand it to one of our employees. Please look out for information on luggage collection zones at check-in and please remember this information is to help with collection on your return into Penzance.
  • You will be provided with the colour of the luggage zone at check-in and a sticker will be placed onto your ticket for reference. Please remember which carrier you used for delivering your luggage.

ON ARRIVAL INTO PENZANCE

  • Disembarkation will be controlled to facilitate social distancing.
  • The luggage will be off-loaded first, allowing our quay hands to place all luggage in baggage coloured collection zones for you to collect. You must then exit the quay without delay to avoid congestion and whilst maintaining a safe distance from other persons.
  • In order to assist with social distancing passengers are requested to remain in their seats 20 minutes prior to arrival in Penzance. Passengers will be disembarked in order of muster station or area of the ship. Passengers are requested to note the area of the vessel or muster station in which they are seated and follow instructions when disembarking.







SCILLONIAN PARK & RIDE

We have made adjustments to our Park & Ride to better facilitate social distancing, please read the information provided here for further details

Download Booklet: Scillonian III Travel guidance during COVID-19

Your Scillonian III Q&As

Travel before 4th July

  1. I am currently due to travel on the Scillonian but my departure date is before the 4th July what should I do?
    Our passenger operations team will call you. Due to the large volume of calls being received into our call centres we are only dealing with enquiries for passengers due to depart 7 days prior to their travel date. If your booking is outside of this timescale and you wish to talk to a member of our team regarding refunds or rebooking please email our Travel Centre team at sales@islesofscilly-travel.co.uk. Please note that due to the increased levels of enquiries we are receiving, response times may take longer than normal.
  2. What are my options if I am travelling before the 4th July?

    Our If you are due to travel before the 4th July we are waiving all amendment fees. If you are travelling before the 4th July you can;

    • Transfer your booking to an alternative sailing date after the 4th July
    • Transfer your booking to 2021
    • A refund in full
  3. Will I be charged an additional fee for transferring my booking to 2021?
    We are waiving amendment fees for passengers who are due to travel before the 4th July who wish to transfer their booking to a date post the 4th July or to 2021.
  4. I would like to transfer my booking to 2021 but am unsure of the exact date of travel?
    No problem, if you are unsure of the date of travel we will hold your booking, so you can advise us when you want to travel in the future. Your credit will valid until the end of our 2021 schedule.
  5. Will I be charged an increase difference in fare for transferring my booking to 2021?
    We are pleased to report that if you are rebooking for next year there will be no additional charges. This year’s fare will be honoured for next year’s travel.
  6. I have an outbound departure date prior to the 4th July but am returning after the 4th July?
    Subject to government guidance, the Scillonian III passenger ferry will commence operation on the 4th July. If you are booked on Scillonian prior to the 4th July unfortunately you will be unable to travel before this date.

Travel after 4th July

  1. I am booked to depart on the Scillonian III on or after the 4th July, what happens if government guidance prevents operations?
    If government guidance prevents the operation of the Scillonian III passenger ferry then we will extend our amendments policy to cover dates which are affected by changes in guidance. If Scillonian III commences operations on the 4th July and you decide you no longer wish to travel then you may still transfer or cancel your booking but normal T&Cs would apply.
  2. What happens if the government guidance doesn’t permit me to travel?

    We are continuing to monitor government guidance. We are currently anticipating an increase in our services from the 4th July. However, we will continue to keep this under review. If government guidance prevents us from operating our services then we then we will contact you to provide you with alternative options. These options will be;

    • Transfer of your booking to later this year (2020)
    • Transfer of your booking to 2021 at no charge and holding price of the transport at 2020.
    • A full refund

    Please note that these options will only be available if government guidance prevents the operation of the transport resulting in cancellation of our services.

  3. What happens if I require assistance embarking or disembarking?
    Regrettably, in order to keep passengers and our employees at a safe distance it will not be possible to provide Meet & Assist services, so please ensure that you are able to undertake the entire journey without assistance, or be accompanied by someone who can assist you.
  4. Do I need to arrive early to check-in?
    Check-in opens 1 hour 15 minutes before your departure time. Check-in closes 30 minutes prior to departure sailing time. Due to our COVID-19 secure measures, the check-in process will take longer to ensure we can keep all our passengers and employees safe. We would therefore kindly ask that you leave plenty of time to check-in.
  5. My accommodation isn’t available; can I get a refund for my transport?
    If you are unable to travel due to accommodation being unavailable, then our normal terms and conditions will apply.
  6. If I am delayed overnight is there accommodation available locally?
    Isles of Scilly Travel cannot guarantee that accommodation will be available locally.
  7. I have accommodation booked, but the Scillonian is fully booked. How can I get to the islands?
    Availability on Scillonian sailings has been deliberately limited during July & August to cater for the need for 2m social distancing, however it is possible that should Government guidance be relaxed we may be able to release more tickets closer to the time.
  8. If I’ve got symptoms will you transport me?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to travel on Scillonian III or fly on Skybus flights. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel. Should you develop COVID-19 symptoms whilst on the islands meaning you are unable to travel you will be able to amend any affected travel with amendment fees waived, however you must be able to provide NHS confirmation, otherwise normal Terms & Conditions will apply.

Face coverings

  1. Why do I need to wear a face mask / covering?
    As of the 15th June the wearing of a face covering is mandatory when travelling on public transport. We are asking all passengers arriving at Penzance to wear a face covering before entering Penzance Harbour quay and not to remove this until you exit St Mary’s Harbour quay. You will be refused entry to the Quay and denied boarding if you are not wearing a face covering.
  2. Does Isles of Scilly Travel provide face masks?
    Passengers are requested to provide their own face covering.
  3. Can I buy a face mask on arrival?
    No, face masks will not be supplied on arrival.
  4. What happens if I don’t have a face mask or covering, can I still travel?
    As of the 15th June the wearing of a face covering is mandatory when travelling on public transport. Any passengers without a face covering will be denied travel.
  5. I have a health condition / disability; do I need to wear a face covering?
    There are exemptions for wearing a face covering if you have health conditions. We recommend that you read the Government guidance on face coverings and using public transport.
  6. Do children need to wear a face mask or covering?
    The current guidance states children under the age of three do not need to wear a face covering and children aged between 4 to 11 can wear face coverings, but they are not required to when using public transport. We recommend that you read the Government guidance on face coverings and using public transport.
  7. Do I need to wear my face mask / covering all the time?
    You should wear a face covering before entering Penzance Harbour quay and continue to wear this until you exit St Mary’s Harbour quay.
  8. What can I use as a face covering?
    We recommend that you review the Government guidance in respect of mandatory wearing of face covering when using public transport.
  9. I’ve booked park and ride parking, do I need to wear a face mask/ covering and is there any social distancing?
    Face coverings will also be required on surface transport. Social distancing measures will be implemented on surface transport, but this may not always be possible due to the nature of the service.

Scillonian III COVID-19 operations

  1. What precautions are employees taking at Isles of Scilly Travel?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees.
  2. What social distancing measures are there at Penzance and St Mary’s check-in?
    Penzance quay and St Mary’s quay has implemented COVID-19 safety measures. We would kindly ask you to read through our guidance brochure which can be downloaded from our website.
  3. How are you implementing social distancing?
    Isles of Scilly Travel is committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure, and vessels that we work with, we may encounter occasions whereby enabling maximum social distancing between passengers and employees is not always possible. This may happen when the demand for travel increases following any future easing of lockdown measures. However, please be assured that we will do all that we can to maintain appropriate social distancing and keep you, our passengers, safe.
  4. Do you sanitise Scillonian III?
    Our crews will be implementing a rigorous cleaning and sanitisation process prior to passengers boarding. This process will be carried out before each sailing. So that we can focus on sanitisation we would kindly ask all passengers to dispose of all rubbish and to use the bins provided before disembarking Scillonian III.
  5. What sanitisation measure have you taken at Scillonian Check-In and is hand sanitiser available?
    Hand sanitisers are located on Penzance and St Mary’s quay, at check-in and prior to boarding Scillonian III.

Travel guidance during COVID-19

We are committed to ensuring the safety and well-being of all our customers and employees at all times.

We have implemented a number of additional measures to ensure your safety throughout your journey with us. Please support our efforts to keep you and our employees safe by cooperating with these instructions at all times. As these additional measures may increase the time it takes to board and disembark Skybus, we ask for your patience at all times. These measures apply to both on the mainland and on the Isles of Scilly.

FITNESS TO TRAVEL

You are reminded not to travel on our services and will be denied boarding if you:

  • have experienced any symptoms associated with coronavirus in the last seven days.
  • Are self-isolating as a result of coronavirus symptoms
  • Are sharing a household with somebody who has experienced coronavirus symptoms in the last 14 days
  • Have been told to self-isolate as a result of having been in close contact with someone who has been confirmed to have coronavirus in the last 14 days.

You will be asked to confirm that you do not fall into any of the above at check-in.

SOCIAL DISTANCING

We are committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure and aircraft that we work with, we may encounter occasions whereby social distancing between passengers and employees is not always possible.

This may happen when the demand for travel increases following any future easing of lockdown measures. We will limit the number of passengers on particular flights in line with government advice. Pleased be assured that we will do all that we can to maintain appropriate social distancing where possible or where practical and to keep you, our passengers, safe.

In order to facilitate social distancing we have implemented the following procedures into our operation. We ask that you work with us by following these measures when using Skybus and in the airports.

FACE COVERINGS

The government announced that face coverings are mandatory when travelling on public transport unless you are exempt from wearing a face covering, in accordance with government guidelines. This requirement applies to all of our transport services. You are required to wear face coverings on entering the airport and throughout the journey. Face coverings will not be provided. Customers must provide their own face covering. Passengers without a face covering will be denied travel.

HAND HYGIENE

Regular hand washing and/or hand sanitising is an effective way to protect against contracting the coronavirus.

To assist in maintaining effective hand hygiene a number of hand sanitiser units will be available to use at Land’s End Airport. You are actively encouraged to use these facilities to sanitise your hands.

Flying with Skybus to the Isles of Scilly

ARRIVAL AT LAND’S END AIRPORT

On arrival, if you are using our car park please take your ticket and keep this safe until your return journey. If you have arrived more than 60-minutes before your departure time, please wait in your car until 60 minutes before your flight. Only passengers who are travelling on Skybus are permitted in the terminal. Visitors should remain in their vehicles in the car park.

Once inside the terminal, please familiarise yourself with our current service measures we are taking to protect you and our staff when using Skybus. These will be displayed upon arrival inside the terminal. A member of staff will be on hand to assist with any enquiries you may have.

Please use the hand sanitiser provided on entering the airport. In line with government guidance we require you to wear a face covering at all times, whilst at Land’s End Airport and on your Skybus flight.

Western Rocks Café will be open again from Saturday 4th July. The café will be open for limited hours (0700 to 1630 Mon-Sat) and offering a reduced menu. Please click here to download your copy of the reduced menu.

CHECK-IN AND DEPARTURE

  • Where practical, please maintain social distancing when using our services.
  • Please have your ID and travel documentation ready to show at the check-in desk.
  • You will be given a boarding slip (to retain), this will include the numbered seat you will be required to sit in on the aircraft.
  • Once you have checked-in, please take a seat and keep your distance from other passengers.
  • When your flight is called for boarding you will be required to use the hand sanitiser at the entrance to the Flight Safety Briefing room.
  • Once the briefing has been completed, please wait to be escorted to your allocated seat on the aircraft.
  • Please keep your face covering on for the duration of your time at Land’s End Airport, on your Skybus flight and upon arrival to St. Mary’s Airport.

ARRIVAL AT ST. MARY’S AIRPORT

  • On arrival, you will be required to disembark the aircraft in the reverse order of boarding.
  • You will be escorted to the baggage reclaim area maintaining social distancing measures.
  • When reclaiming baggage please nominate one member of your party at a time to collect the bags.
  • Please keep your face coverings on until you have left the terminal.
  • If you require the bus transfer service Paulger’s Transport will be waiting outside St. Mary's Airport to take you anywhere on the island. Please note they will only be accepting contactless payments.

DEPARTURE FROM ST. MARY’S AIRPORT

Please follow the same process as upon arrival at Land’s End Airport for check-in and boarding, you are required to wear a face covering when at St. Mary’s and Land’s End Airports’ and on your Skybus flight.

Upon arrival to Land’s End, please maintain social distancing when disembarking from the aircraft and collecting luggage. Please nominate only one person from your party to collect baggage and to pay for car parking if required.

There will be hand sanitiser available next to the luggage collection point and by the car parking ticket machine, please use this before and after using these services. Please dispose of any used PPE in the bin provided.

EMBARKATION AND DISEMBARKATION

Please be aware that embarkation and disembarkation will take longer than normal, and we cannot be responsible for any missed connections. Please be patient and follow guidance from our passenger handing staff, we are here to assist you in very challenging circumstances.

Passengers using the Skybus bus transfer service will be required to wear face coverings. A new bus stop position is in use at Land’s End Airport and passenger numbers are being limited on this service. Please maintain social distancing while embarking/disembarking and handing-over/collecting you baggage.

Download Booklet: Skybus Travel guidance during COVID-19

Skybus to fly from Land's End Airport only in July

Skybus has taken the decision to only operate Land’s End flights throughout July, this decision has been taken with your safety as our main concern and to ensure there is minimal risk to you and your family when travelling to and from the Isles of Scilly. We realise that this change may cause difficulties with your surface travel arrangements and we will do our best to help you as much as we can. Our operations team will be in contact with you to explain the options available, which include alternative flights from Land’s End with a refund for the difference in fare, rebooking, a refund in full if you are unable to make the change or we will hold your booking, so you can advise us when you want to travel in the future. If you are rebooking for next year there will be no additional charges. This year’s fare will be honoured for next year’s travel.

For your information we have listed our reasons for limiting our flight schedule to Land’s End only:

  • Land’s End flights reduce the flight time to a minimum and helping reduce the possible risk of transmission.
  • By operating out of Land’s End Airport, Skybus can ensure that the aircraft cabin is sanitised regularly throughout the operational day.
  • The only passengers using the terminal at Land’s End are travellers to and from this airport, this negates the possibility of travellers coming in to contact with passengers from other destinations.
  • The airport terminal at Land’s End has implemented COVID-19 safety measures. Passenger numbers in the terminal will be controlled to ensure social distancing is maintained where possible and hand sanitisers are available throughout the airport.
  • In order to avoid congestion in the terminal, a limited number of passengers will be allowed in at any one time.
  • Only travelling passengers will be allowed in the terminal. Friends and family who are not travelling will not be allowed in the terminal building. Passengers must sanitise their hands before entering and on exiting the terminal. Following Government guidance, passengers must wear face coverings before entering the terminal, for the duration of the journey and while in any surface transport booked with Skybus.

Your Skybus Q&As

Newquay and Exeter Skybus Flights

  1. Why have you cancelled my EXT / NQY flight (when that airport is open)?
    Skybus has taken the decision to only operate Land’s End flights throughout July, this decision has been taken with your safety as our main concern and to ensure there is minimal risk to you and your family when travelling to and from the Isles of Scilly.
  2. I have a flight which is departing from Newquay or Exeter in July will you contact me?
    Our operations team will be in contact with you to explain the options available.
  3. What are my option?

    When we contact you we will present you with the following options which include

    • alternative flights from Land’s End and a refund for the difference in fare,
    • rebooking to an alternative future Newquay or Exeter flight in 2021 at the same price
    • a refund in full
  4. Will I be charged an additional fee for transferring my booking to 2021?
    We are waiving amendment fees for passengers who are travelling from Newquay or Exeter in July who wish to transfer their booking to 2021.
  5. I would like to transfer my booking to 2021 but am unsure of the exact date of travel?
    No problem, if you are unsure of the date of travel we will hold your booking, so you can advise us when you want to travel in the future.
  6. Will I be charged an increase difference in fare for transferring my booking to 2021?
    We are pleased to report that if you are rebooking for next year there will be no additional charges. This year’s fare will be honoured for next year’s travel.
  7. If I transfer to Land’s End flights do they get a refund for the difference in fare?
    Passengers who were due to travel from Exeter or Newquay in July may transfer to a Land’s End flight and receive a refund for the difference in fare.
  8. My return flights from the Islands are in August, will flights be operating to Newquay or Exeter by then?
    As you will be departing Land’s End Airport we strongly advise that you return to your departing airport.
  9. Can I book surface transport from and to Penzance Railway Station?
    Surface transport can be booked from Penzance Railway Station to Land’s End Airport.
  10. Can I book car parking at Land’s End Airport, should I pay in advance?
    Subject to availability you can book your car parking at Land’s End Airport. We recommend you book this in advance.
  11. When will you be operating Newquay and Exter flights?
    We will continue to keep our schedules under review in line with measures introduced by government.

Face coverings

  1. Why do I need to wear a face mask / covering?
    As of the 15th June the wearing of a face covering is mandatory when travelling on public transport. We are asking all passengers arriving at Land’s End Airport to wear a face covering before entering the airport terminal and not to remove this until you exit St Mary’s Airport. You will be refused entry to the terminal and denied boarding if you are not wearing a face covering.
  2. Does Skybus or Land’s End Airport provide face masks?
    Passengers are requested to provide their own face mask.
  3. Can I buy a face mask at the airport?
    No, face masks will not be supplied at Land’s End Airport.
  4. What happens if I don’t have a face mask or covering, can I still fly?
    As of the 15th June the wearing of a face covering is mandatory when travelling on public transport.
  5. I have a health condition / disability; do I need to wear a face covering?
    There are exemptions for wearing a face covering if you have health conditions. We recommend that you read the Government guidance on face coverings and using public transport.
  6. Do children need to wear a face mask or covering?
    The current guidance states children under the age of three do not need to wear a face covering and children aged between 4 to 11 can wear face coverings, but they are not required to when using public transport. We recommend that you read the Government guidance on face coverings and using public transport.
  7. Do I need to wear my face mask / covering all the time?
    You should wear a face covering before entering Land’s End Airport terminal and continue to wear this until you exit the terminal at St Mary’s Airport.
  8. What can I use as a face covering?
    We recommend that you review the Government guidance in respect of mandatory wearing of face covering when using public transport.
  9. I’ve booked surface transport to / from Penzance, do I need to wear a face mask/ covering and is there any social distancing?
    Face coverings will also be required on surface transport. Social distancing measures will be implemented on surface transport but this may not always be possible due to the nature of the service.

At Land’s End Airport

  1. What precautions are staff at the airport taking?
    Please be considerate to our employees. We are here to help and assist you during your journey. Your safety is our priority which is why we are implementing our COVID-secure measures to protect our passengers and employees.
  2. What social distancing measures are there in the terminal at Land’s End Airport
    The airport terminal at Land’s End has implemented COVID-19 safety measures. Passenger numbers in the terminal will be controlled to ensure social distancing is maintained where possible.
  3. What social distancing measures are there in the cabin during my Skybus flight.
    Skybus is committed to upholding social distancing best practices, which includes doing all we can to allow for as much space between individuals as possible. Due to the nature of our operations, infrastructure, and vessels that we work with, we may encounter occasions whereby enabling maximum social distancing between passengers and employees is not always possible, 100% of the time. This may happen when the demand for travel increases following any future easing of lockdown measures. However, pleased be assured that we will do all that we can to maintain appropriate social distancing and keep you, our passengers, safe.
  4. Do you sanitise the aircraft cabin?
    By operating out of Land’s End Airport, Skybus can ensure that the aircraft cabin is sanitised regularly throughout the operational day.
  5. What sanitisation measure have you taken at the airports, is sanitiser available?
    Hand sanitisers are located at the entrance of the airport terminal, at check-in, at entry to our briefing room and throughout the airport terminal.

Travelling during COVID-19

  1. If I’ve got symptoms will you fly me back to Land’s End Airport?
    Passengers with COVID-19 or who are displaying symptoms of COVID-19 will not be permitted to fly on Skybus flights. If you are COVID-19 positive or are displaying symptoms we kindly ask you not to travel.
  2. What happens if the government guidance doesn’t permit me to fly?

    We are continuing to monitor government guidance. We are currently anticipating an increase in our services from the 4th July. However, we will continue to keep this under review. If government guidance prevents us from operating our services then we then we will contact you to provide you with alternative options. These options will be;

    • Transfer of your booking to 2021 at no charge and holding price of the flight at 2020.
    • A full refund

    Please note that these options will only be available if government guidance prevents the operation of the transport resulting in cancellation of our services.

  3. Can I take hand sanitiser with me in the aircraft cabin?
    Small hand sanitiser dispensers are allowed up to a maximum of 100ml
  4. Can I put hand sanitiser in my hold luggage?

    Skybus allows one hand sanitiser dispenser in hold luggage up to a maximum of 250ml, the top must be secure.

  5. Do I need to arrive at the airport early to check-in?
    We recommend that you arrive at the airport no more than 1 hour before your flight. This allows us to control the number of passengers in the terminal at anyone time.
  6. My accommodation isn’t available; can I get a refund for my flights?
    If you are unable to travel due to accommodation being unavailable then our normal terms and conditions will apply.
  7. If I am delayed overnight is there accommodation available locally?
    Skybus cannot guarantee that accommodation will be available locally.