Amongst the chatter and tapping keyboards of Steamship House, you’ll find our dedicated customer service team responding and helping our customers with enquiries, complaints and compliments.

Our team of three work tirelessly responding to our customers ensuring everyone who has taken the time to email, write or call are happy with the help and responses they receive.
The team are determined to keep on improving our customer experiences by reviewing and analysing key factors that influence customer satisfaction.

As one team member puts it, “We’re all here to serve our customers, and if we don’t log, record and evaluate how well we are meeting the customer needs, then we can’t improve when we go wrong, or sing it from the rooftops when we get it right.”

What most people will be surprised to learn is our customer service team do much more than just respond to customers. They spend a large amount of time evaluating our passenger feedback, testing out our customer experience to come up with invaluable insights and solutions to meet our customer need at every stage of their journey.

“Being able to improve the experience of individual customers is definitely a satisfying part of the job but seeing an improvement you have brought to life that makes a difference to our customers visiting the islands really makes you feel like you’ve played a part in something bigger.”

Need to get in touch with our customer service team? Email them at

On Thursday 14th February 2019, we will be holding a Customer Service drop in session in the Travel Centre on St Mary’s.  If you have any questions regarding Travel Club and how to use our booking system or any other queries, come and meet the team between 0930- 1300.